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As a Medical Consultant at IDEXX you will be responsible for providing clients with phone consultations regarding interpretation of laboratory results, diagnostic testing and treatment options. You will be responsible for consultation with our veterinary clients regarding interpretation of laboratory data and maintaining client satisfaction by responding to inquiries of testing procedures and results. A high level of importance is placed on quality, service, and timeliness.

The Department

Ask any of our veterinary professionals what their goal is and you will likely hear, “advancing the quality of veterinary medicine.” With a strong focus on peer-to-peer education and developing relationships with our colleagues in practice, our medical consulting team works closely with our lines of business to ensure world-class products and services for veterinarians and their practices.

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In This Role :

Consulting Responsibilities :

• You are responsible for phone and email consultations with clients regarding diagnostic testing, laboratory results (both IDEXX Reference Laboratory and from the IDEXX In-House Analyzers), treatment options and management of medical cases. You are expected to enter all information regarding consultations into the Customer Relationship Management System software.
• You are aware of tests offered by IDEXX (Reference Labs and In-House diagnostic tests), specimen requirements, and clinical utility of each test and how to interpret results.
• You know proper handling techniques of specimens for laboratory processing and interferences in the samples that may affect the test results.
• You must be familiar with the IDEXX In-House Analyzers.
• You are expected to efficiently fulfill the needs of our clients and meet the service requirements.
• You are expected to maintain proficiency and continually develop medical knowledge base by self-study, attending scientific meetings, participation in internal continuing education, and maintaining familiarity with current literature.
• This position reports to the Medical Consulting Supervisor.

Other duties as assigned and may include :

What you will need to Succeed :

Location and hours

What We Offer

When you join IDEXX, you will find yourself in a challenging but exciting environment where you are given the opportunity to be yourself, innovate, and grow. We have so much to offer!

Our Mission

We’re proud of the work we do, because our work matters. Every role at IDEXX contributes to enhancing the health and well-being of pets, people, and livestock. With over 10,000 global team members, customers in over 175 countries, and a fast-growing industry - we’re always looking for motivated and inspiring people to join us.

A significant portion of our growth is happening all across Europe and with growth comes opportunity! We offer competitive compensation, incentives, and benefits. Our company culture is built on our unified commitment to our mission and our offices are rich with a diversity of languages, cultures, and ways of working.

Have we piqued your interest and are ready to learn more? Apply today so that we can connect with you.