Field Service Engineer for Semiconductor Packaging Equipment

Job Description

• Basic troubleshooting, installation, maintenance and repair on designated equipment.
• Supporting customer applications and equipment process optimization.
• Completing Preventive Maintenance and field modifications and upgrades.
• Ordering and coordinating replacement parts.
• Keeping up to date on administrative responsibilities such as maintaining customer service log and internal service records and reports.
• Maintaining daily communications with customers to ensure resolution and proper follow-up.
• Maintaining tools and test equipment and ensuring they are properly calibrated.
• Meeting Health and Human Services, Environmental Health and Safety and / or all other applicable regulatory requirements.
• Utilizing the escalation process to resolve customer service delivery issues.
• Travel to customer locations within North America and occasionally to other international locations.
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area as well globally to support headquarters when necessary.
• The ability to lift and carry heavy toolboxes and machine parts that can weigh up to 15lbs.
• Adhering to current regulatory.

Job Responsibilities

Benefits