Customer Success Manager (d/w/m)

Paymenttools is on a mission to transform the payment landscape for retailers in Europe. With more than 4,4 billion visitors per year in our more than 15,000 stores and travel agencies in 21 countries we know exactly what consumers and merchants need when exchanging goods for money.

We strongly believe in making payments seamless and invisible, linking them with value added services within the framework of a reliable identity service.

Our mantra : #wesolvepayn. We blend cutting-edge technology with stringent security to protect sensitive payment data while nurturing innovation in a cloud-native tech environment.

We are looking for our next Customer Success Manager to join the Customer Success team. You will be part of driving Paymenttools’ success with new and existing customers.

Gaining their trust, solving their issues, and ensuring smooth operations is your driving force. Customer Success Managers work closely with Customer Support, Product, Engineering, and stakeholders.

You will have the opportunity to help build the best practices and processes for our growing Customer Success team.

Your Tasks :

• Manage rollout projects for customers, including project management and customer communication
• Handover into the operational customer support process after rollout
• Identify customer needs and develop solutions to optimize their experience
• Ensure customer satisfaction through proactive support and issue resolution
• Identify customer needs and develop solutions to optimize their experience
• Monitor and analyze customer data to measure performance and take appropriate actions for improvement
• Collaborate closely with internal teams to understand customer requirements and ensure they are met
• Conduct training and workshops for customers to enhance their product knowledge and effectiveness

Your Experience :

• Previous project management experience is a must!
• Analytical skills that enable you to interpret data and derive insights for improving customer performance
• Targeted customer communication, you are a great communicator and liaise between the business and customer effectively
• Excellent interpersonal and communication skills to effectively interact with customers at all levels
• Team orientated and ability to work in a dynamic environment
• Experience in the area of e-commerce or rollout software projects would be a plus
• Technical knowledge is an advantage but not required (in regards to payment processes)
• You are fluent, engaging and to the point in written and spoken German and English at all levels of the organization

Our Benefits

• Deutschland ticket, subsidized subscription
• 1.000 euro annual learning and development budget + internal training platforms
• Discounts on travel, fashion, technology, and more through our corporate benefits
• REWE discount card for REWE group retailers
• JobRad, affordable bicycle leasing
• Company pension plan
• Insurance services

Perks of working with us

• Hybrid working environment
• Flexible working hours that fit your workflow, your time matters
• Responsibility from day one
• Work with modern and agile software such as Google Workspace, Slack, Asana, Jira, Lattice, Miro and Confluence
• Company events including Hackathons and Company Days
• Ask us more about these!

Getrieben von innovativen Ideen, unterstützt von State-of-the-Art-Technologien und mit partnerschaftlichem Anspruch werden wir ein Payment Operating System.