Car Repair Agent for 1st Level Customer Support (fmdiv.)

• Respond to all calls emails and common requests for technical 1st level support.
• Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
• Follow defined work instructions and escalation processes for all possible types of incidents.
• Track all incidents in our internal incident management system.
• Maintain communication with other Bosch sites departments and colleagues who are engaged into the support processes.
• Input for FAQ and knowledge database.
• Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
• Willingness to work in the office and/or remote.

Qualifications :

• Education: Completed vocational education as a master mechanic automotive mechatronics technician (mechanics and/or electronics) automotive service technician or country equivalent certificate necessary
• Experience and Know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV basic knowledge of IT systems as well as professional experience in a customer facing position would be an advantage
• Languages: Italian oral and written communication skills level C1 required and English oral and written communication skills level B2 required German is a plus
• Personality: service and solutions focused
• Your way to work: customer orientation professional communication ability to work well in difficult situations

Additional Information :

Are you interested Then we look forward to receiving your application!

Your contact for questions about the application process:

Maria Naumann

Remote Work :

No

Employment Type :

Full-time

Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Experience: years
Vacancy: 1