A Japanese IT company is currently looking to recruit a Senior Systems Engineer / Server at their Dusseldorf office.
You will be responsible for designing and implementing various high quality IT solutions and services from the company. Focusing more on the server services, you will be responsible for onsite & offsite engineering works. The role expects you to be a strong team player, assisting all engineers, project managers and other members of the team. You will produce and submit Understanding of Japanese culture and some Japanese skill will be advantageous.
TYPE : Permanent, full-time
WORKING HOURS : 8.30-17.00 from Monday to Friday, 37.5 hours per week
SALARY : up to £50K depending on experience
START : ASAP
LOCATION : London (UK) or Dusseldorf (Germany) (Open to flexible work arrangements)
RESPONSIBILITY :
1. System Integration / Office Relocation Services
- Provide system integration work for their customers’ - Perform customers' system environment survey and produce site manuals
- Evaluate risks and plan processes to mitigate risks
- Run knowledge-transfer for customers' environment and new settings to other engineers in the team
- Understand customer's IT policy and do not advise users against the policy
- Assist development of new products and services. Keep updating knowledge of new technologies which require our service improvements
- Lead and assist other engineers in the team
2. System Maintenance Services
Maintain customer systems in regular - Provide technical support for their customers via telephone, email, and online ticketsProvide accurate and timely diagnosis and rectification of customer faultsProvide 1st, 2nd, and 3rd line support for their customers and also internal as a part of Service Desk OperationMaintain support related documents (e.g. Site manual, Asset List, User Manual)Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfactionSolve technical and non-technical issues as an escalation point for Service Desk3. Third-Party Management
Manage third-party in helpful mannerRepresent to third-party on behalf of customersManage and control service quality4. Customer Management
Manage customer’s requirements and wishes for both technical and non-technicalMaintain customer relationshipReport customer’s complaint to Supervisor / Line Manager immediately5. Specialist Support
Research new products and servicesArrange evaluation process of new products and servicesAssist to develop and maintain channel partnerships6. Internal IT ad-hoc support
Proactively suggest to Supervisor / Line Manager operational - Assist planning and promote internal IT systemsImplement and introduce new IT systems and upgrade existing systemTransit technical skill and day-to-day operations to Service Desk members7. Duties to the Company
Read, understand and comply with all company policies and proceduresHave a duty to take care of your own health and safety and that of others who may be affected by your actions at workProtect and enhance the goodwill of the company and its reputation for fair trading and ethical conductAssess risks, implement measures if necessary and minimize security and quality incidentsAny reasonable work as directed the managementESSENTIAL :
Minimum 3 years of experience in IT infrastructure industryAbility to work autonomously on own initiative and as part of a teamAbility to manage relationships with tact and diplomacyAbility to prioritise and manage own workloadClear and articulate English-speaking skills as majority of end users are non-native English speakersOutstanding knowledge of server and storage technologies, for both physical and virtual environmentTechnical skills of system design, installation, testing, troubleshooting, migration for the following products, but not limited to :Microsoft Windows Environment (Windows Server and Active Directory)HP, IBM, DELL, and other majorVarious security software and appliancesPower management productsTechnical documentation skillDESIRABLE :
More than 5 years of work experienceMicrosoft Certificate(s)Good knowledge of virtual and cloud environment such as VMware, Hyper-V, Azure, AWSGood knowledge of Cisco, Juniper, Bluecoat and other network devicesBasic Knowledge of Telecom circuit and Data Centre technologies.Knowledge of Structure cablingAll applicants must have the right to work in Germany or the UK as the Company is not able to offer visa support. or