End user support M / F

About the role

The position supports the daily operations of the End User Services function by delivering high-quality first-line IT assistance and contributing to continuous service improvement. The role involves close collaboration with internal IT teams while ensuring a positive end-user experience.

Main Responsibilities

• Contribute to the reinforcement of the internal End User Services function by delivering Level 1 IT support to employees.
• Apply standard end-user support methodologies, including incident handling, request management, and ticket lifecycle processes.
• Create, update, and maintain clear and accurate knowledge base documentation to support users and internal teams.
• Work closely with other IT support functions and internal stakeholders, including Infrastructure and Information Security teams.
• Gather and analyze user feedback to help enhance service quality, efficiency, and overall user satisfaction.
• Adhere to established procedures, controls, and governance standards to ensure service quality and regulatory compliance.

Profile requirement