IT Support Engineer (German Speaking)

Job Description

About us :

Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated IT Support Engineer to join our team and provide exceptional support to our customers in the European market.

Are you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated IT Support Engineer to join our talented team and be part of our exciting growth journey. This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.

Your Impact & Responsibilities

As part of our team, you will be on the front lines, helping our European customers succeed. Your day-to-day will involve :

Becoming a product expert on Zoho's suite of SaaS products, mastering their features and capabilities.

Serving as a key point of contact for our German-speaking customers via phone, chat, and email, providing exceptional troubleshooting and technical guidance.

Working closely with internal teams to quickly resolve complex issues and ensure a seamless customer experience.

Contributing to a culture of knowledge sharing by creating and improving support documentation.

Maintaining detailed records of customer interactions to help us improve our products and processes.

Requirements

1-3 years of professional experience in a customer-facing or IT support role.

Fluent proficiency in German and a strong command of English, both written and verbal. This is mandatory for supporting our key market.

A basic understanding of software and a passion for technology; prior experience with SaaS products is a plus.

A natural ability to solve problems and analyze complex issues.

An adaptable mindset and a willingness to learn new product features quickly.

Comfortable working in a collaborative, in-office environment.

Bonus Skills

Previous customer support experience.

Basic programming knowledge or a knack for technology.

Benefits

• Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role.
• Supportive and inclusive team and colleagues.
• MacBook, mobile and paid SIM.
• Company provided lunch.
• Permanent Contract after the successful completion of the probationary period.
• A vibrant international environment.
• Reimbursement of approved business expenses.
• Opportunity to work with a global team and contribute to the growth of a leading technology company

Please note that this role is based in Essen and will require periodic travel.

It is important for the applicant to hold a national or EU passport, have a valid work authorization. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.

Together, let's shape the future of business software!

Requirements

1-3 years of professional experience in a customer-facing or IT support role. Fluent proficiency in German and a strong command of English, both written and verbal. This is mandatory for supporting our key market. A basic understanding of software and a passion for technology; prior experience with SaaS products is a plus. A natural ability to solve problems and analyze complex issues. An adaptable mindset and a willingness to learn new product features quickly. Comfortable working in a collaborative, in-office environment. Bonus Skills Previous customer support experience. Basic programming knowledge or a knack for technology.