Sales Support Specialist (all genders)

Eurowings Holidays is the tour operator of Eurowings, one of the leading airlines in Europe and part of the Lufthansa Group. We offer our customers the perfect combination of flight, hotel and other travel services for unforgettable vacation experiences - all flexible, affordable, and individually bookable. Our goal? To make travel as easy as possible while offering a first-class vacation experience!

Take Off with Eurowings Holidays : Join us as "Sales Support Specialist (all genders)" and help make travel dreams take flight!

• Supporting the Sales Support department in day-to-day operations / case processing in the internal booking system
• Customer communication and advice in individual cases
• Processing customer inquiries before and after booking at second level
• Coordination, processing, and support of inquiries from incoming agencies, direct hotels, bed banks, and the call center
• Price calculation, rebooking, cancelations, and sales promotion
• Coordination between customers in the destination and the incoming agency
• Completed training in tourism or commerce (a degree in tourism management is a plus)
• Fluent in German and English; additional languages are a strong advantage
• Proficient in MS Office and web-based technologies
• Analytical mindset with a quick grasp of new concepts
• Excellent communication skills and assertiveness
• Resilient, adaptable, and able to work under pressure
• Strong team player with a collaborative mindset