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Senior Product Manager (m / f / d)

Senior Product Manager (m / f / d)

METRO MarketsDüsseldorf, Nordrhein-Westfalen, Germany
Vor 3 Tagen
Stellenbeschreibung

Online marketplaces have never been this awesome.

METRO Markets is the e-commerce marketplace of METRO AG. We are present in 6 European countries and counting where our focus is predominantly on B2B HoReCa customers!

About the role

We are looking for a Senior Product Manager to develop, implement and enhance various payment methods (SEPA, PayPal, BNPL etc.) with a strong focus on optimising the checkout conversion rate, managing payment costs and improving customer NPS by delivery of payment transformation. Ideally, we need someone with a strategic thought process, someone with experience tackling challenges of online payments and is hands-on. You will be heavily involved in building new products while scaling and managing the current products.

Key responsibilities

  • Develop a Digital Payments Strategy and an associated overall customer based digital payments proposition.
  • Drive customer-centric product development, leveraging insights from customer cohorts to refine features, optimise product offering and improve customer lifetime value.
  • Analyse actual results and communicate performance to cross-functional teams and leadership.
  • Own the product roadmap and ensure alignment with business goals and customer needs.
  • Collaborate with internal stakeholders (accounting, finance, engineering, design) and external payment partners for reporting and achieving target KPIs.

What to expect in :

  • 3 months. Connect to basic processes and routines, catch up on current initiatives
  • 6 months. Identify the key challenges and propose solution to resolve at least one that will impact our main payment KPIs
  • 12 months. Successfully improved conversion rate in our payment selection step by at least 5% and reduced the payment cost for our most expensive payment method by 40%

    • You've got

  • 5+ years of experience in the payment industry. We are looking for a Product Manager who knows all baseline “pm stuff”, from stakeholder management and scrum-routines to creating your own dashboards to monitor and measure the success of your initiatives. We expect that you already know this. We will help and train you if needed, but we are not looking for beginners.
  • You know what conversion rate means, what reconciliation means, how payment instruments work and the underlying process of transaction flows. PSD2, 3DS, Auth Rates etc. are explained without many words.
  • Excellent numerical and analytical skills and ability to define the metrics required to measure business performance and to analyse problems, identify and question.
  • Ideally German speaker (native) but it is not a deal breaker.

    • We've got

  • Innovative product and exciting career opportunities in an agile environment with a start-up mentality
  • A diverse and vibrant international environment of 70+ different nationalities
  • Flexible working hours and hybrid working with also flexible home office policy
  • 30 days of vacation per year
  • Full support from METRO Group – our mother company
  • Metro Card for shopping at discounted rates & company discounts with renowned brands
  • JobRad and JobTicket programs for commuting
  • Health and wellbeing support
  • Language courses subsidy for professional growth

    • We create the future of B2B commerce by giving business relationships a platform. Our marketplace enables millions of business owners all over the world to focus on what they do best – delight others.#J-18808-Ljbffr