Business Process Consultant

The Role

Business Process Consultants (BPCs) build long-term customer relationships through exceptional consulting and end-to-end process improvements. Leveraging their domain expertise they are deeply engaged in the early stages of process design partnering with technical consultants to lead workshops gather requirements and craft functional specifications. They ensure solutions align with business needs address compliance deviations and drive successful outcomes by analyzing workflows implementing automation and collaboration.

What you get to do in this role :

• Collaborate with senior stakeholders to align on strategic goals document requirements and lead more complex implementations compared to Senior Business Process Consultants
• Develop the ability to consistently demonstrate business process thought leadership to the customer during times of ambiguity or conflict
• Analyze current processes and workflows to identify improvement areas define measures to evaluate improvement using the ServiceNow platform and share insights with product teams and advocate leading practices
• Coach and mentor junior team members (Senior BPC BPC and Associate BPC) on solutioning building expertise and project challenges as they arise
• Share learnings and new practices across the BPC community
• Contribute towards continuous improvement of leading practices
• Customer facing role with some travel within EMEA

Qualifications :

To be successful in this role you have :

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Remote Work : No

Employment Type : Full-time

Key Skills

Bidding,Cognos,Accounts Reconciliation,Logistics Distribution,JQuery,Concierge

Experience : years

Vacancy : 1