Join our Customer Success Team – All Levels (m/w/d)
Responsibilities
- Customer Enablement : Facilitating customer onboarding, nurturing customer databases, addressing customer inquiries, capturing valuable feedback, and igniting the excitement of winbacks.
- Customer Growth : Zooming ahead with our fast and agile small and midmarket customers, taking ownership of setting up your customer portfolio for growth, revving up product usage and customer knowledge and crafting compelling advocacy assets jointly with customers.
- Strategic Customer Success : Excelling in the art of working strategically with our corporate customers, managing extensive projects across multiple locations and engaging with customers up to the C-suite level.
Collaborate with Sales and Professional Services for a successful Land and Expand strategy and establish long-term partnerships and strong success stories.
Technical Customer Success : Experience the magic of our Consent and Preference solution going to life and processing millions of records;
deploy your HTML, JavaScript, Postgres, and API knowledge.
Benefits
- Work with our most precious asset : our more than 3,000 small and large customers around the world.
- A secure and future-proof job with a professional working atmosphere and the dynamics of a maturing scale-up.
- Personal training budget to push your talents and give you all the growth and development possibilities you need.
- Multicultural English-speaking company with over 200 like-minded and ambitious team members from all over the world.
- The freedom and trust to bring in and execute your own ideas, a strong focus on ownership, and room for trial and error.
- Experienced colleagues at your side to coach and guide you.
- Cool benefits like EGYM Wellpass and NAVIT for your wellbeing and work-life balance.
- DataGuard Flex Policy to strike the perfect balance between in-person collaboration, home office, or working from anywhere in the world.
Profile
- Passionate about customers, creating frictionless experiences and helping customers to realize value.
- Interest in Privacy, InfoSec and Compliance topics we provide the required knowledge to protect the people behind the data.
- Affinity for software products and development. We build products along our customers needs and ever-changing regulations we will never be done with product development.
- Eager to work in a high-paced, dynamic environment with changing and evolving processes and tools.
- Strong communicator with very good German (C2 level) and English skills, both written and spoken.
- Team player, strong bias towards action, obsessed with customers.
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