IT Support Specialist

Requirements

You have initial experience in IT support and can identify faults flexibly and quickly and install individual IT solutions

You have a high level of customer and service orientation

You feel comfortable using ticket systems such as Zendesk, Intercom or similar

You have good knowledge of common operating systems, software applications and network technologies

You have a high affinity for networks and technology

You are willing to learn and have good comprehension skills

You are characterized by a high level of reliability and communication skills

You organize your day and upcoming tasks independently

You speak fluent German and have a class B driving license

Tasks Responsibilities

You are the first point of contact for our practices and respond to submitted tickets (LVL 1, by phone and via software ticket) as quickly as possible

You are responsible for the technical support of our practices

You help us to update and further develop our internal documentation, self-help articles and guidelines

You are also active on site in an emergency or you lead our remote hands on site

You support our practices on site if necessary and carry out field work if required

Core Benefits

1) Impact on healthcare : The opportunity to directly contribute to improving healthcare through technology.

2) A high degree of autonomy : Employees are given responsibility to drive innovation and bring ideas to life.

3) Growth opportunities : Room for professional development and more responsibility within the company.

4) Free lunch at the Essen headquarters

5) Competitive, market-based salary despite the startup atmosphere

6) Apple company laptop and equipment provided

7) 30 days paid vacation

8) Personal healthcare and a free gym membership

9) Job ticket for easy commuting

10) Regular team events

Hiring Process

Step 1 : First phone interview with Mikail (founder) to get background and technical knowledge.

Step 2 : Meet with the on-site team and assess cultural fit.

Step 3 : 2-day assessment center with the Junior Tech Lead to assess technical and problem-solving skills.

Final Decision : Final decision is based on team feedback and technical performance.

Timeframe : The process is designed to take 2 weeks to 1 month from start to finish.