REPAIR & PRODUCT SERVICE SPECIALIST (M / F / D)

Do you have a steady hand, sharp troubleshooting skills, and a passion for keeping advanced hardware running smoothly? Then you’re exactly the right fit for our team.

With over 25 years of experience in electrophysiology, Brain Products GmbH is a global leader in the development of software and hardware solutions for neurophysiological research. As an internationally operating company, we distribute our products in more than 60 countries, both directly and through a global network of distributors.

What drives us? A passion for research, a spirit of innovation, and a dedicated team that works together to make a real impact.

Tasks

• Perform triage of returned devices by reproducing and analyzing reported issues, executing necessary repairs, and ensuring product reliability through final functional tests.
• Document all repair activities in detailed reports and support Export & Logistics with invoicing related to repairs.
• Coordinate and oversee outsourced repairs, including communication with external suppliers, progress tracking, and quality control of completed work.
• Collaborate closely with R&D, Production, and Support teams to identify root causes of issues, propose improvements, and maintain up-to-date technical documentation for internal teams and external partners.
• Provide repair-related insights to colleagues to facilitate effective communication with end-users and distributors, ensuring transparency and high customer satisfaction.

Requirements

Benefits

Compensation & Security

Flexibility & Work-Life Balance

Development & Team Spirit

Extras

ARE YOU INTERESTED?

We look forward to receiving your application.

Contact person : Dr. David Schubring (Head of Technical Support)

We’re excited to get to know you!

Brain Products ist ein führender Hersteller von Hard- und Softwarelösungen für die neurophysiologische Forschung. Wir bieten vielseitige EEG-Geräte an, um End-to-End-Lösungen für Labor- und mobile Anwendungen bereitzustellen. Für uns ist eine Lösung nur dann eine Lösung, wenn sie Ihren gesamten Forschungsbedarf abdeckt. So finden Sie umfassende Lösungen, die die Bereiche EEG / ERP, BCI, mobiles EEG, EEG & Hirnstimulation, EEG & fMRT, EEG & fNIRS, EEG & Eye Tracking, Schlafforschung und mehr abdecken.