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Customer Success Manager

Customer Success Manager

PRAGMATIKEBerlin, Germany
Vor 30+ Tagen
Stellenbeschreibung

Job Description :

  • Location : Fully remote EU timezone (CET / 2hours)
  • Start date : ASAP
  • Languages : Fluent English is mandatory
  • Our client : SaaS specialized in outbound sales automation

Responsibilities :

  • Directly engage with customers across all communication channels respond to inquiries and feedback to build trust and loyalty.
  • Champion the customers voice and ensure feedback is communicated and acted upon.
  • Implement and optimize AIdriven tools to streamline support tasks for faster and more effective resolutions.
  • Oversee a cohesive and integrated customer support strategy across various platforms.
  • Update knowledge base and FAQ to ensure accurate and comprehensive selfhelp resources.
  • Collaborate crossfunctionally to inform product development and decisions from a customercentric perspective.
  • Skills and Competencies :

  • Exceptional direct communication skills to engage with customers empathetically and effectively.
  • Advanced technical proficiency with customer support platforms feedback management tools and agile collaboration tools.
  • Qualifications :

  • Relevant diploma or associate degree Bachelors degree advantageous.
  • Minimum 5 years of customer support experience with leadership experience preferred.
  • Proficiency in using CRM and digital feedback platforms.
  • Solid understanding of agile methodologies and experience with collaboration tools.
  • Fluency in English (written and spoken)
  • Experience with sales automation tools is a plus or any previous role as an SDR / AE.