Diese Stelle ist in deinem Land nicht verfügbar.

Technical Specialist Service & Product Support Region Northern Germany (m / f / d)

MAHLESchorndorf, DE

Vor 21 Tagen

Stellenbeschreibung

Your role

As Technical Specialist Service & Product Support Region Northern Germany (m / f / d) you will be responsible for the technical support of our workshop equipment for wholesale customers and workshops with technical issues.

Rapid response to customer inquiries and complaints, including the development of suitable solutions (hotline, warranty extensions, spare parts offers or extended services, . on-site repairs)
Implementation of training courses and training for quality assurance as well as technical support for service and trade partners
Support for the sales organization during customer visits and trade fairs
Expansion of the service network for our products (workshop equipment)
Close coordination with product management, for example to communicate benchmark activities and suggestions for improvement
Regular reporting of service and aftersales requirements to product management to influence product development

Your knowledge and experience

Completed training as an automotive technician, master mechanic or a comparable qualification

Several years of practical experience in the field of workshop equipment and technical service

Strong after-sales skills

Experience in customer service via hotline desirable

Strong customer and customer service orientation paired with a professional, engaging demeanor

Confident handling of MS Office

Good written and spoken English skills

High willingness to travel within the GSA region

TeamMAHLE is diverse and we see that as a great advantage! We look forward to receiving applications with different experiences, backgrounds and identities.

Haben Sie Fragen?

49 711 501-13015

Jobalert für diese Suche erstellen

Technical Support Specialist • Schorndorf, DE