German Speaking Customer Service Representative

Danish Speaking Customer Service Representative

Location : Barcelona Spain (On-site)

Contract Type : Temporary Permanent

Working Hours : 38.5h / week Rotational shifts (MondaySunday)

Description

If you are an empathic individual with strong communication skills a problem-solving mindset and an interest in working in an international environment this role could be a great opportunity for you.

As a Danish Speaking Customer Service Representative you will support international customers and business partners ensuring a consistently high level of customer service. This role is based on-site in Barcelona and is open to candidates willing to relocate to Spain with support provided throughout the relocation and onboarding process.

You will act as a key point of contact listening carefully to customer needs and delivering clear solution-oriented support in a fast-paced multicultural environment.

Key Responsibilities

Handle customer inquiries via phone and email

Understand and identify customer needs providing accurate and timely solutions

Act as a mediator between customers and service partners when required

Clarify questions related to services payments and technical requirements

Follow established processes and service guidelines

Ensure a high-quality customer experience in every interaction

Requirements

Danish : C2 level

English : Advanced level

Excellent written and verbal communication skills

Strong interpersonal skills and a customer-oriented mindset

Confident user of PC tools including Office 365 CRM systems and internal platforms

Problem-solving and solution-driven mentality

Positive motivated and resilient attitude

Goal-oriented approach to work

Openness to changing priorities and business processes

Affinity with online platforms / digital services

Previous experience in customer service or contact center environments is a plus

Willingness to relocate to Barcelona and work on-site

Desirable Skills

Process excellence and continuous improvement mindset

Strong collaboration and teamwork skills

High emotional intelligence and adaptability

Critical thinking and data-driven decision-making

Solution-oriented approach to challenges

Entrepreneurial and proactive mindset

Contract & Working Conditions

38.5 hours / week Monday to Sunday

Rotational shifts between 09 : 00 20 : 00

2 days off per week

Salary : 22249 gross / year

Initial temporary contract with the opportunity to transition into a permanent contract based on business needs

27 working days of paid holiday per year

Benefits

Relocation support to Barcelona including onboarding guidance and administrative assistance

Multicultural and international working environment

Modern office spaces well connected by public transport

Opportunity to be part of an industry-leading customer operations team

3 weeks of paid initial training and ongoing coaching

Clear learning and career development opportunities

Flexible remuneration options (e.g. transport nursery school after probation period)

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1