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Team Lead Lv2 Support Specialist - EV-Charging (German Speaking) (m / w / d)
Delta ElectronicsSoest, North Rhine-Westphalia, GermanyVor 23 Tagen
StellenbeschreibungBachelor's degree in Electrical Engineering or a related field Minimum of 3 years of experience in a leadership role within the electrical industry Experienced in Electrical Supply or backup systems and their installation, support, maintenance, and repair (EV Charging, UPS, Renewable energy systems or similar) Leadership and management skills, with the ability to motivate and inspire a team Proven track record of driving results and meeting performance targets Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders Native / Fluent in German and English Excellent computer skills (MS Office, CRM, ERP etc.). Working experience in MS Dynamics is considered a plus. Solid problem-solving and decision-making abilities, with attention to detail Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines
Job Description
- Lead and manage a team of service technicians, providing guidance, training, and mentorship to ensure their professional growth and development
- Collaborate with other departments and external vendors to effectively coordinate installation, maintenance, and repair activities to meet customer demand and deadlines
- Participation in developing and implementing service plans and strategies to optimize the efficiency and effectiveness of the regional service team
- Participate in conducting regular performance reviews, set performance goals, and provide constructive feedback to team members
- Serve as the primary point of contact for escalated customer issues, ensuring timely resolution and customer satisfaction
- Serve as the primary point of contact for regional service partners
- Monitor and analyze key performance indicators, identify areas for improvement, and implement corrective actions as needed. Ensuring Service Level Agreements are met.
- Drive continuous improvement initiatives to enhance service quality, reduce costs, and increase customer satisfaction
- Handle escalated cases and take part in case handling load when required
Qualifications