Renewals Manager

Renewals Manager

• Costa Rica | Remote

About Paessler

Paessler builds monitoring software for systems that cannot fail.
Paessler is redefining how modern organizations monitor and manage their IT, OT, and cloud environments. Trusted by hundreds of thousands of users worldwide, our flagship product, PRTG, helps teams see clearly, act faster, and keep their most critical systems running—without complexity.
Some of the world’s largest and most respected organizations rely on Paessler in mission-critical industries including healthcare, manufacturing, energy, and defense-related environments. Our software is used where downtime is not an option and reliability truly matters.
Founded in Germany and operating globally, Paessler combines deep engineering heritage with a relentless focus on simplicity and customer impact. As we expand our reach worldwide with a growing focus on North America we continue to invest in our people, our platform, and our customers.
Today, we’re building the next chapter of our company: modernizing our platform, embracing AI-driven innovation, and expanding our presence in the mid-market and enterprise and expanding globally. Backed by private equity and growing at scale, Paessler is a place where talented people can have real ownership, move fast, and shape products trusted around the world.

YOUR TASKS

• Manager the renewal process by sending notifications, preparing quotes, and tracking responses.
• Communicate with customers via email and phone to confirm renewals and provide necessary information.
• Identify and flag potential at-risk renewals to senior team members.
• Source customer contact data and update CRM systems with renewal data and customer interactions.
• Provide general administrative management for the renewals team.
• Learn and adopt best practices for renewals and customer retention.
• Meet or exceed quarterly and annual renewal goals.
• Prepare activity and forecast reports as requested
• Manage escalations to successful outcomes for both customers and the company

YOUR PROFILE

• 5+ year of experience managing inside sales, customer service, customer success, or renewals within a B2B software business.
• Understand both direct and channel go-to-market sales and renewals
• Strong interpersonal skills and experience building strong internal and external relationships
• Excellent verbal and written communication, organizational and time management skills.
• Ability to prioritize, multitask, and track multiple renewals efficiently.
• Self-motivated and a self-starter; work on your own as well as in a team
• Experience and understanding of network monitoring or security, a plus
• Fluent English (written and spoken)

FACTS FOR YOU

• Many possibilities to further develop your individual skillset
• Innovative and creative work environment with plenty of room for new ideas
• A structured onboarding phase with experienced colleagues
• Flexible working hours and a familiy-friendly environment
• A great working atmosphere in an enthusiastic international team with flat hierarchies
• Paessler is a fast-growing midsized company that has been in the market for 20 years. The company is focused on long-term goals and is currently comprised of 350+ employees