Field Service Engineer

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

Plasma Technology, as a part of Oxford Instruments Group offers flexible, configurable process tools and leading-edge processes for the precise, controllable and repeatable engineering of micro- and nanostructures. Our systems provide process solutions for the etching of nanometre sized features, nanolayer deposition and the controlled growth of nanostructures. These solutions are based on core technologies in plasma-enhanced deposition and etch, ion-beam deposition and etch, atomic layer deposition, deep silicon etch and physical vapour deposition.

To support the ongoing growth of our business, we are hiring Field Service Engineer based in Southern Germany. This is a field-based position primarily covering the Erlangen / Nürnberg region, with additional travel across Central Europe as required.

Role Purpose

To ensure that Plasma Technology equipment is fully functional and available for customer use. The role involves extensive travel within Germany and to other countries in Central Europe.

Your Key Responsibilities would be:

• Carry out the commissioning of equipment including any operational and maintenance training requirements

• Respond to emergency breakdowns for any warranty and service contract work.

• Provide a visit report for each customer visit, detailing work completed, outstanding issues, time spent on site, travelling etc., and help to ensure that all chargeable work is invoiced to the customer promptly.

• Authorise system ‘buy-off’ prior to shipment either with or in the absence of the customer.

• Liaise with technical support and systems engineering on any potential or actual system problems.

• Liaise with Sales Team to provide useful background information.

• Help to maintain an accurate record of the status of systems, timing of warranty, parts supplied and service contracts.

• Keep up to date all relevant enquiries and project files on any significant information.

• Provide detailed and accurate record of expense incurred on behalf of the Company.

• Report regularly to the EMEA Team Leader on all relevant issues and for PDR objectives.

You would be an ideal match if you are:

• Formal Electrical/Electronic qualification

• Substantial relevant experience and training

• Ability to interpret Electrical schematics and Mechanical drawings

• Good PC skills (Word, Excel, PPT)

• PLC experience is of advantage

• Experience of Semi-Conductor or similar high-tech electronic industry

• Fluent English and German speaker

• Driving licence

• Be prepared to travel extensively

• Able to work on own initiative

• Clear & concise communicator

• Able to prioritise multiple tasks

We offer:

• Company car

• 30 days paid leave

• Corporate Benefits

• Language Courses

• EGYM

• Jobrad

• Fantastic team and supportive culture

• Home office

• Great team events

#LI-Remote #LI-AL1

To apply for this job, please, send us your CV and a motivation letter outlining the relation of your experience to the project.