Warranty Cost Controller

Warranty Cost Controller

Entity : Daikin Middle East Job Category : Customer Care and Technical Service Location :

Riyadh, Al Riyadh, SA

Job Requisition ID : 2143

With us, you will find opposites that attract : A global group for innovative heating, ventilation, refrigeration and air-conditioning systems, where you are on a first-name basis across all hierarchies. A stable employer, alongside of whom you can develop yourself dynamically. With cultural diversity instead of simplicity. Where you can not only have really good ideas, but can also implement them.

Job Summary

The Warranty Officer is responsible for managing all warranty-related claims to ensure accurate processing, cost recovery, and compliance with company guidelines. The role ensures smooth coordination between service teams, customers, and spare parts team to support prompt and fair resolution of warranty cases.

Job Responsibilities

• Process and track all warranty claims submitted by service technicians or contractors.
• Verify eligibility of HVAC products under warranty based on terms and conditions.
• Ensure proper documentation (e.g., service reports, serial numbers, photos) is collected and submitted for each claim.
• Review technician findings and assess warranty claim validity in line with manufacturer guidelines.
• Coordinate with the technical team to identify root causes of equipment failure.
• Communicate with customers regarding warranty decisions, timelines, and outcomes.
• Liaise with suppliers and manufacturers for claim approval and recovery.
• Maintain accurate records of all warranty claims in the ERP or warranty management system.
• Generate periodic reports on claim trends, rejection reasons, and recovery performance.
• Ensure all claims adhere to internal and external warranty policies.
• Stay updated on changes in warranty procedures from OEMs and communicate them internally.
• Monitor warranty costs and support the finance team in claim reconciliation and credits.
• Identify and flag recurring warranty issues or potential product defects.
• Ext, warranty contract management (activate the Extended Warranty upon billing in ERP DSM & CRM)
• To be in line with warranty budget and control the cost within budget.
• Governing the flow (Parts request, Manpower Etc.)

Job Requirements

Experience & Knowledge

Education

Skills :

Preferred :

KPIs