Front Office Shiftleader Front Office Schichtleiter (mfd)

What youll do

• Support the running of our day-to-day Front Office leading and inspiring our receptionists to create a memorable effortless Hox experience for our guests from when they arrive over the course of their stay and until they get their bill and head off again.
• Lead your team by example keeping them involved and motivated; help them feel empowered and supported confident in providing top experiences for our guests and comfortable turning to you with questions.
• Contribute to our success as a business by making sure the right rates are being used managing overbooking levels and working with the team to make sure we have a full and happy house.
• Making sure everything is running smoothly and looking sharp working with the team to find solutions to any hiccups.
• Maintain a positive and friendly attitude at all times even in the most difficult of times.
• Manage the various operations during his service and ensure the well-being of customers.
• Ensure data in the PMS and provide reports to the different departments.
• Manage overbooking and communicate with other departments to optimize occupancy.
• Ensure that all phone calls are answered quickly and efficiently.
• Ensure the safety of customers and their property by following safety and hygiene rules.
• Responsible to maintain all work areas in relation to maintenance and cleanliness standards. All maintenance issues in the front of House guest areas need to be reported to engineering as soon as possible so they can be addressed.
• Be familiar with cultural differences and know correct behaviour for each culture and know the different protocols and etiquette.

Qualifications :

What were looking for

Additional Information :

Whats in it for you

Remote Work : No

Employment Type : Full-time

Key Skills

Abinitio,Arabic Speaking,Babysitting,Advocacy,Administration Support,Humming Bird

Experience : years

Vacancy : 1