Area After Sales Manager

As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Automotive GmbH is a leading global electric vehicle manufacturer specializing in innovative, sustainable mobility solutions. As part of the BYD Group, the company focuses on developing cutting-edge electric cars, integrating advanced technology with eco-friendly design to drive the future of transportation. The scope of products spans across all brands of BYD, which fall under the responsibility of BYD Automotive GmbH.

Key Responsibilities:

• Drive and support dealer partner’s service network management with service preparation, monitoring and managing the aftersales business plan and steering the dealer partner’s continuous service level improvement and especially supporting all activities during the onboarding process.
• Provide direct technical support and warranty process support to the dealer technicians. That includes managing technical dealer tickets, trouble shooting on site including on spot process training.
• Planning and organizing regular dealer visits, meetings, workshops, and other activities with regional partners. Be responsible for the after-sales projects development, execution, and assessment.
• Ensures the localization and implementation of the BYD aftersales policies and standards in the network to ensure the set-up of a strong BYD service network. Secure the quality of our service network by timely training, tooling, and other supportive materials and programs.
• Owns and continuously improves all authorized repairers/service centers KPIs.
• As an expert in after-sales, supports and communicate with technical support, quality and warranty team with critical issue handling, quality investigation and training arrangement.

Qualifications:

• Willing to travel on a very frequent basis within the country/ region and abroad, indication < 50% of your time.
• Strong technical background including all relevant certificates to work on high voltage vehicles.
• 7+ years of experience in a similar role in automotive/ E-mobility within importer or OEM.
• Self-organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
• Excellent written and verbal communication skills in German language and English is a must.
• High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills.
• Must hold a valid driver license for EU and candidates must be eligible to work in Europe.

Why Join Us?

• Opportunity to work in a dynamic and innovative industry.
• Competitive salary and benefits. Exposure to global automotive trends and strategies.
• A collaborative team environment that fosters professional growth.