Field Service Representative (m/f/d) - Germany

Statut d'emploi : Permanent

Permanent

Type d'heures : À temps plein

À temps plein

Nous avons besoin de vous pour former une équipe de calibre mondial

Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme d’ingénierie sur les ponts ferroviaires.

Aujourd’hui, près de 100 ans plus tard, le Groupe CSA compte plus de 3 500 normes, codes et produits connexes.

Le Groupe CSA, dont le siège social se trouve au Canada, est présent à l’échelle mondiale : il possède plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord.

Il propose des services de mise à l’essai, d’inspection et de certification d’une vaste gamme de produits des articles de maison aux technologies de pointe pour veiller à ce qu’ils répondent à des exigences strictes en matière de sécurité, de performance et d’impact sur l’environnement.

Nos employés sont fiers que leur travail ait une incidence positive sur la vie des gens. Nous avons besoin de personnes comme vous pour poursuivre notre mission en ce sens.

Résumé du travail :

The Field Service Representative maintains the integrity of the CSA registered mark by conducting factory inspections and safeguarding on-going conformity of products bearing the CSA Mark.

These are your tasks :

• Conduct factory inspections at CSA authorized factories (remote and on-site).
• Select representative product samples to audit; determine if sample complies with all applicable standards and Certification report;

review quality control and testing documentation.

• Prepare Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions.
• Review previous FIR's to determine if previous deviations have been corrected.

With supervision, determine satisfactory corrective action and time frame to implement the changes; determine if non-compliance merits stop shipments, re-investigation or removal of CSA mark and takes appropriate action.

Maintain contact with clients by following up, providing information, and responding to inquiries.

Keep current on new services available and communicates these to clients as necessary and assist clients with making changes to their records (address, company name, etc) with CSA.

What we expect :

• Electrical, Mechanical or Chemical Engineering or Associates Degree
• Licensed Electrician with related experience
• Bachelor’s Degree in Engineering
• 5-7 years experience (industry related experience will be an asset)
• Ability to work remotely and independently (Home office)
• Strong-effective communication skills
• Strong conflict resolution skills to be able to handle difficult situations
• Ability to read and interpret engineering drawings and test data
• Computer skills (word processing, e-mail)
• Usage of calibrated measurement instruments, high voltage test equipment, hand tools
• Ability to manage multiple inspection files and changing schedules and deadlines with supervision
• Working knowledge of laboratory instrumentation, as well as general laboratory procedures as they relate to performing factory inspections
• Good communication skills in German and English (oral and written) Knowledge of an additional European language (i.e. : French or Italian) welcome
• Ability to travel as needed and / or with short notice. This job requires 75% of travelling.
• Applicants from greater Frankfurt area are welcome

What we offer :

• An interesting and highly varied job
• Possibility of mobile working and flexible working hours
• Fitness & health program for a relaxed balance to the daily work routine
• Company pension scheme
• Lease a Bike
• Permanent employment and a secure job for the years to come
Vor 30+ Tagen