Customer Success Specialist

As a Customer Success Specialist at Zoho you ll be a strategic advisor and cloud solutions expert for our mid and enterpriselevel support customers.

Your role will be instrumental in helping these customers unlock the full potential of Zoho s cloud products ensuring they derive maximum value and efficiency from our solutions.

You ll work closely with a diverse portfolio of organizations from midsized businesses scaling up their operations to large enterprises undergoing complex digital transformations.

Key Responsibilities

• Advisory & Technical Guidance : Serve as a trusted advisor providing expert guidance on architecture support strategy and project planning and advocating for customer needs within Zoho Apps.
• Operational Health & Optimization : Proactively monitor and manage customer Zoho environments optimizing for cost efficiency and reduced complexity.
• Customer Relationship Building : Build strong trusting relationships with customers deeply understanding their business needs technical challenges and strategic goals.
• Technical Leadership : Lead technical discussions related to incidents risk management and tradeoffs using your expertise to offer tailored solutions and advice.
• Crossfunctional Collaboration : Work closely with internal teams including Zoho s Product Engineers Solutions Consultants Account Managers and Customer Success teams to provide seamless support and innovation to customers.
• Proactive Opportunity Identification : Identify new opportunities for customers to gain additional value from Zoho s offerings driving product adoption and strategic enhancements.
• Incident Management & Reporting : Provide indepth reviews of service events quarterly metrics and prelaunch planning for new implementations.
• Customer Enablement : Enhance customer capabilities through tailored workshops handson sessions and knowledgesharing events to foster selfsufficiency in Zohos products.

Requirements

Benefits

It is important for the applicant to hold a national or EU passport have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.

Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together lets shape the future of business software!

Previous experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Systems Engineer, or Consultant. Proficiency in cloud technologies, with a strong understanding of core areas such as Compute, Storage, Networking, Databases, and DevOps. Demonstrated ability to communicate complex technical concepts to a variety of audiences, including developers, business stakeholders, and executives. Strong organizational skills with the ability to manage multiple tasks and projects in a dynamic environment. Customer-focused mindset with a passion for solving customer challenges. German and English are mandatory for this role