Operation Support(Sorting Quality)

Job Responsibilities :

• Responsible for diagnosing and improving accounts receivable exceptions, closing financial receivable loss loops, and managing physical dispatch cycles to achieve accounts receivable improvement targets.
• Handle customer complaints (work orders) and improve loss and damage experiences to drive continuous quality enhancement.
• Promote the implementation of standard processes, monitor the effectiveness of experience and accounts receivable improvement initiatives, utilize digital tools for data monitoring, collect onsite issues, and provide optimization suggestions.
• Establish and execute standard operating procedures (SOP) for exception reporting.
• Develop and optimize SOP for the EU picking and transportation exception system.

Job Requirements :