Deployment & Ramp-up Engineer, Mechatronics & Sustainable Packaging Customer Experience

Amazon is at the forefront of innovation within the space of fulfillment technology and robotics. We are

seeking an innovative and solutions-oriented Operations Engineer to be a part of our global effort to

develop and deliver the next generation of world-class technology systems inside our fulfillment centers.

In the Mechatronics & Sustainable Packaging Customer Experience organization, we have the unique

role and privilege to work backwards from our customer needs and represent their voice through the

entire products’ lifecycle (from product development, to deployment, to support & service), embodying

Amazon’s leadership principle : Customer Obsession. We raise the bar on the readiness of new

technologies in deployment and on the performance of those already in production; our mission is to

transform “stand-alone work-cells” into “end-to-end integrated solutions” that are safe, easy-to-operate,

easy-to-maintain, easy-to-deploy, and easy-to-service.

This position is responsible for the schedule, scope and cost planning for large scale fulfillment

technology and robotics projects into both live and new fulfillment centers across Europe. As an

operations engineer, your primary role is to own the coordination and execution of installation,

commissioning, and performance ramp up of the product in the field allowing the engineering and

product team to focus on the system performance improvement and optimization. In parallel to the

execution, you will be responsible for driving continuous improvement ideas into both the deployment

cycle time (safety, quality and productivity), and will be responsible for detailing engineering design

improvements to the hardware engineering and product teams, to simplify the installation. This role will

require the ability to build relationships and capture and synthesize the voice of the customer.

Come help us make history!

Flexible locations across the EU (Italy, Germany, Spain and France) and the UK.

Key job responsibilities

• You will manage the development of project plans and technical solutions which may be defined
• You will Influence internal and external partner teams and suppliers
• You will own the tactical planning on the installation of difficult cross-functional projects with considerable impact across the functions of schedule, scope, cost and product performance. Projects may span organizations or geographies in support of a business objective, and includes the management of contractors and vendors
• You will support the strategy of your program / product for annual planning of resources and budget, defining deployment plans of record and continuous improvement goals. This includes setting standards, driving mechanisms and delivering efficiencies across both deployment execution and machine performance, based on your own observations and the voice of the customer
• You will own communication of program execution and performance both verbally and in writing, consolidating inputs across multiple internal cross-functional business teams
• This is a travel-based role and you will be expected to travel to meet the requirements of your

projects across Europe, upwards of 90% or more

A day in the life

In this role you will be focused on two primary lines of effort. The first is deployment project management, and the second is product ramp up support. On a daily basis you will be expected to collaborate with hardware engineering, technical program and product managers, and internal customers including site maintenance and operations teams, to ensure the product you are deploying, is both ready for deployment and capable of achieving the business requirements. You will travel to your project sites, collaborate both virtually and in person, to ensure all business stakeholders are aligned on program status. You will manage the day to day project scheduling and budget management, and work

on continuous improvement activities to improve the projects in your space. You will spend time with mentors and your manager to develop your professional skills, and collaborate amongst your team to move the needle on the services you are accountable for.

About the team

The CX (Customer Experience) team within Mechatronics & Sustainable Packaging

works backwards from Internal Customer insights to (1) Validate, (2) Deploy and (3) Support MSP

solutions globally, maximizing solutions readiness and customer satisfaction. MSP CX maintains unified

accountability in the field towards our internal Customers (Maintenance, Operations, ACES, Process

Engineering, GES Ops Engineering, etc.), enabling vertical integration and life-cycle management of MSP

solutions across 3 pillars : (1) Quality Assurance, (2) Deployment & Ramp-up, and (3) Support. (1) MSP CX

Quality Assurance is a new team under establishment that will own qualifying and testing MSP solutions,

and validating they are ready to launch; it will adopt a comprehensive and continuous approach to

qualification, beginning at the earliest stages of one’s lifecycle to represent Customer requirements and

continues through all future changes towards the latest stage of deprecation, working backwards from

Customer needs. This team will tightly partner both within MSP (with the product, development and

scale teams) and outside MSP (with Ops, RME, PE, ACES, GES, etc.). (2) MSP CX Deployment & Ramp-up

leads on-site implementation activities providing continuity from early field-Alphas / prototypes, through

Betas, and up to General Availability (GA) through the first few months of site ramp-up. (3) MSP CX

Support provides Technical, Safety, Operations, and Maintenance Support for MSP solutions that have

graduated to Production.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

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