Telephony Administrator (W / M / D)

As a Telephony Administrator you are part of the Sales Ops team of our Operation Excellence Domain. Your goal is to help our Sales team to perform at their full potencial with the best telephony processes and practicies. To do so you are working with many differents stakeholders such as our Helpdesk team Sales and Sales Ops teams and CRM teams.

We are looking for someone capable of :

• Managing phone numbers by assigning and updating them (phone or desk);
• Setting up and maintaining call queues IVR flows and routing logic;
• Defining availability schedules and voicemail handling;
• Setting up voice path and deterrent message (i.e scenarios and campaigns);
• User management (i.e. roles and rights);
• Setting up sound files for CTI;
• Wrapup codes management.

Qualifications :

We are looking for someone with :

Additional Information :

NEXT STEPS :

Unlock your perfect job with us today and make an application. The recruitment process includes :

BENEFITS :

At AVIV we are an equal opportunities employer and an organisation where everyone is welcomed to be their authentic selves. We strongly encourage individuals with visible and non visible disabilities all educational backgrounds people from minority backgrounds those from the LGBTQIA community and parents and carers to apply.  If you need reasonable adjustments at any point in the application or interview process or wish to discuss part time or flexible working requirements please let us your application please feel free to note which pronouns you use (For example she / her / hers he / him / his they / them / theirs etc).

Our ambition is to be the leading Employer in PropTech across Europe and this is a pivotal time to join us and unlock your perfect job!

Remote Work : Employment Type :

Fulltime

Key Skills

Children Activity,Accounts Assistant Credit Control,Android,Apparel Merchandising,Franchise,Construction Equipment

Department / Functional Area : Commercial Strategy

Experience : years

Vacancy : 1