Technical Account Manager

Dataiku is The Universal AI Platform giving organizations control over their AI talent processes and technologies to unleash the creation of analytics models and agents. Providing no- low- and full-code capabilities Dataiku meets teams where they are today allowing them to begin building with AI using their existing skills and knowledge.

Technical Account Managers are highly experienced Architects who are comfortable with a very client facing role and who dedicate themselves to a small set of strategic clients (4 per TAM). They must be quick on their feet and able to put a positive spin on challenging customer situations both in the boardroom with a client CTO and while sharing the command line with a client admin. They must be effective technically both as communicators and doers. They must be capable of managing and maintaining a client relationship while keeping a tight organizational watch over the technical aspects of their accounts.

How youll make an impact

Work with the Customer Success team and customers to jointly identify near and longer-term priorities and define the associated engagement plan

Manage milestones with Customer Success Manager and customer and contribute to deliverables provide regular status updates and proactively identify and mitigate issues / risks

Centralize the technical information about clients and take part to the account strategy and with the other members of the account team

Play an active role contributing to the growth and scalability of the Field Engineering department through robust documentation continuous process optimization and peers upskilling

Work with Customer resources as a primary technical advisor providing guidance and hands-on support on the following matters : Dataiku platform architecture (initial deployment expansions) platform operations (upgrades) best practice related to Dataiku usage security data management compute resources ML-Ops Monitoring etc.

Help clients troubleshoot the implementation of the product within their systems.

Ensure that feature requests are effectively recorded and communicated to product and R&D

Advise client tech leaders on choices around new companion technologies and tech strategies around Dataiku

Support innovative approaches around Dataiku (edge computing deep learning advanced MLOps for example)

What youll need to be successful

7 years of experience in a customer facing technical role

Native German speaker or bilingual

Comfort and confidence in client-facing interactions

Ability to work both pre and post sale

Strong Linux system administration experience including networking

Experience with authentication and authorization systems like LDAP Kerberos AD and IAM

Hands-on experience with cloud based services like AWS Azure and GCP

Hands-on experience with the Kubernetes ecosystem for setup administration troubleshooting and tuning

Experience with the Hadoop and / or Spark ecosystem for setup administration troubleshooting and tuning

How youll stand out

Experience with Python

Some knowledge of Java nice to have

Some knowledge in ML Ops

What does the hiring process look like #LI-Hybrid #LI-AN1

Initial call with a member of our Technical Recruiting team

Video call with the TAM Hiring Manager

Technical Assessment to show your skills (Home Test)

Debrief of your Tech Assessment with TAM Team members

Final Interview with the VP Field Engineering

What are you waiting for!

At Dataiku youll be part of a journey to shape the ever-evolving world of AI. Were not just building a product; were crafting the future of AI. If youre ready to make a significant impact in a company that values innovation collaboration and your personal growth we cant wait to welcome you to Dataiku! And if youd like to learn even more about working here you can visit our Dataiku LinkedIn page.

Our practices are rooted in the idea that everyone should be treated with dignity decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore we are proud to be an equal opportunity employment practices are based on business needs without regard to race ethnicity gender identity or expression sexual orientation religion age neurodiversity disability status citizenship veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring compensation benefits performance promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation please contact us at :

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Required Experience :

Manager

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Employment Type : Full Time

Experience : years

Vacancy : 1