IT Project Manager (mfd)

We are looking for a highly capable and structured IT Project Manager (m/f/d) to drive the projects across multiple systems and business units (f.e. transformation and optimization of our Order to Cash (O2C) process supply chain migration etc.).

.: JRRemote EU region

Your mission as an IT Project Manager (m/f/d)

In this role you will lead key initiatives involving ERP (Microsoft Dynamics 365- Operations Finance supply chain) Salesforce customer master data billing and invoicing order management and collections - working across Commercial Finance IT and Customer Service functions.

What else will you be doing as Project Manager (m/f/d)

Program & Project Delivery

• Lead end-to-end project planning and execution of IT projects across the CWS Hygiene business.

• Manage the implementation or enhancement of systems and processes related to:
  Sales order management Customer data (MDM) Credit and invoicing workflows Order to Cash improvement Billing accuracy ERP (D365) and CRM (Salesforce) integration and process harmonization Customer communications and portals and Supply Chain.

• Coordinate between Commercial Finance Customer Service IT and external vendors to deliver results.

Stakeholder Engagement

• Facilitate workshops to map current vs. future-state processes

• Build strong relationships with regional and functional leads to ensure business alignment.

• Act as a key contact for IT external consultants and business users across markets.

Planning & Governance

• Develop detailed project plans risk registers change logs and communications plans.

• Track progress against KPIs (e.g. DSO billing cycle times order errors).

• Manage budgets vendor deliverables and change requests.

Process & Change Management

• Design and document standard operating procedures (SOPs) and training materials.

• Ensure change is embedded effectively with local teams through training and communication.

• Champion adoption of harmonised processes and data practices.

How do you make sure that every project is a success

At CWS Hygiene we believe that the right personal and cultural fit is essential. You should be highly analytical detail-oriented and enjoy working in an interdisciplinary environment. Your profile should include:

Must-Have:

• 7 years of IT Project Management experience ideally in supply chain commercial operations or finance functions

• Experience in Waterfall and Hybrid

• Experience leading process improvement or system transformation projects ( to Cash Quote to Cash or Commercial Operations)

• Familiarity with ERP systems (Microsoft Dynamics 365 or SAP) and CRM platforms (Salesforce)

• Strong analytical and process mapping skills (e.g. using Visio Lucidchart Miro)

• Proven success delivering cross-functional projects on time and within budget

• Strong organizational and stakeholder management skills

• Fluency in English

Nice-to-Have:

• Experience with e-invoicing customer self-service portals or RPA (Robotic Process Automation)

• Understanding of master data governance especially customer and pricing data

• Certification in Project Management (e.g. PRINCE2 PMP) or Agile methodologies

• Experience working in B2B services or hygiene/manufacturing industries

• Fluency in German

Key Competencies

• Structured logical thinker who can work independently

• Ability to manage ambiguity and lead teams through change

• High attention to detail combined with a practical problem-solving mindset

• Excellent communicator both verbal and written

What is in it for you

Working at CWS Hygiene means working in a dynamic and challenging environment where no day is the same. We are a large European organization where you can learn and develop a lot. Our core values are; think customer first empower others improve every day compete for success and take ownership.

• Acompetitivesalaryinlinewithyourexperienceandpotentialvalueadd

• A bonus of up to 10% of you base salary depending on individual targets and company performance

• Lead high-impact transformation projects within a growing organization

• Exposure to a wide variety of stakeholders and senior leadership

• Hybrid working flexibility and collaborative work culture

About CWS Hygiene: