Technical Support Manager (m / f / d) CEDI, AFS, Ionpure

Stellenbeschreibung

Intro Xylem's Evoqua Water Technologies division offers a portfolio of solutions, products and services in the field of advanced water and wastewater treatment. This division develops and manufactures chlorine-based water disinfection systems, online measurement and control technology and systems for the production of ultrapure water for laboratory and industrial requirements. "High-tech” paired with ‘high quality’ and the greatest customer proximity characterize our actions. To further strengthen our team, we are looking for committed and reliable team players who want to make a difference. Currently we have a position as Technical Support Manager CEDI, Ionpure, AFS (m / f / d) which can be located close to a Xylem site in Germany, France, Austria, Italy, Belgium or the Netherlands Tasks Provides technical support to the field sales team throughout the sales process including customer calls, site visits, proposals, and performance projections Sizes and selects appropriate equipment / materials based on customer requirements and input from the sales team Supports active programs to increase customer satisfaction. Can include, but not limited to customer satisfaction issues such as reliability issues, pricing, availability of product, spares / product delivery, timely technical support on understanding operations of the plant etc. Advises in disseminating standard product knowledge and provides virtual and on-site training Evaluate DC power accessories through lab bench scale testing, including software and firmware updates Works with the Technology & Innovation team, Marketing team, the product manager, and the engineering team on the development of product improvements Troubleshoots installation issues by working directly with customers and sales to gather information, analyze results, determine probable causes, and develop solutions if necessary Reviews and interprets module failure analysis reports and makes recommendations to improve equipment performance Keeps up to date with regional regulatory changes that can impact equipment design and installation Works closely with the Global Technical Manager of Ionpure on all necessary reporting from product performance and quality perspective, in addition to training events and requirements Works very closely to EMEA sales team for project designs, internal and external trainings, trouble shooting, product specification etc. Requirements Bachelor’s in engineering. Combination of other industry experience & education disciplines will be considered Minimum of 5 years of experience in water treatment or a similar industry involving process design and equipment specification. Ultrapure water experience required Good knowledge of water treatment processes, thorough knowledge preferred Understanding of electrodeionization principles and process design Familiarity with mechanical and electrical control systems for water treatment equipment and use of electrical test apparatus such as multimeters Strong written, verbal and interpersonal communications skills Working knowledge of Microsoft Office tools, specifically Excel, Word and PowerPoint Ability to read and understand P&IDs and electrical schematics, and to use engineering drawings in troubleshooting system operation. Customer-oriented problem solver, adept at discussing technical subjects and key value propositions with customers and salespeople alike Working with a sense of urgency and able to manage multiple projects at one time Self-starter that can work in a team environment Strong command in English language. Additionally, French language is strongly preferred (verbal and writing) Travelling : up to 40% as required Benefits A permanent position with a fixed monthly salary in line with the market for secure planning You will also benefit from performance-related special payments Professional induction is a matter of course and guaranteed, regular feedback meetings help with further development We will provide you with the best possible qualifications for your position through internal and external training courses Collaboration on challenging tasks and projects in cooperation with international colleagues Flat hierarchies and an open-door culture allow you to work freely Occupational safety and health are very important to us Xylem Watermark : Social commitment, sustainable products and a corporate foundation ensure a valuable contribution to our society Closing For questions regarding this opportunity, please reach out to Ward Barbar Amin, Corporate Recruiter at Tel. : +49 1726976222