Are you an experienced and strategic account manager with a true service first and analytical mindset Does a varied and challenging role in one of Europes fastestgrowing companies interest you If so then wed love to chat!
Role Background
Our Account Management team lies at the heart and soul of Wolt ensuring all our existing restaurant partners and Wolts success in Germany. As Wolt grows both in scale and scope of offering the strength of our account management engine must grow with it.
As an Account Management team member you will master the core functions of Account Management including developing strong relationships with our merchants answering partners queries and identifying new opportunities among existing restaurant partners. You will interact with merchants and look after them making sure their experience is seamless and they are set up for success!
Youre excited about this opportunity because you will
- Take care of your own restaurant portfolio.
Be responsible for the overall restaurant relationship postonboarding which includes :
Strong analysis of portfolio performance and frequent quality & satisfaction checks.Contact restaurant partners via phone.Provide analytical aftersales support to improve our merchants performance.Build strong client relationships through regular communication.Report on the status of accounts.Promote new services and marketing campaigns to existing partners.Act as a key communicator between our operations and restaurant partners.Work closely together with the marketing team to plan and execute campaigns together with restaurant partners.Analyze the local market on an ongoing basis.Actively monitor what our competitors are doing and report back.Qualifications :
Fluent in German and good English skills.
2 years experience in Account Management Sales Customer Support or Marketing positionsUnderstanding of sales principles and ability to deliver excellent partner experienceStrong (verbal and written) communication skills with an ability to build relationshipsGood timemanagement skills with a problemsolving attitudeExcellent interpersonal skills with the ability to adapt the tone to suit the audienceHigh sense of ownership and proactivityKnowledge or previous exposure to analytical dashboards (ex. Looker Power BI) or datadriven decisionmakingAdvanced Microsoft Excel / Google Sheets knowledgeIts even a plus if you have
Knowledge or previous experience in the Restaurant Food and Beverage Hospitality or related industriesExperience from working with a CRM systemExperience with content creation editing or marketingExperience with Google WorkspaceRemote Work : Employment Type :
Fulltime
