Operations Manager (m / f / d)

Intro Founded in 2021, the company is a trailblazing supply chain platform that has redefined the way large construction material orders are sourced, distributed, and financed. They are on a mission to unlock the vast potential of cross-border supply for the Western Market by providing access to high-quality construction materials at a global scale through their innovative platform. Since its launch in January 2022, the company has successfully served hundreds of companies and generated exponential growth toward profitability. The company’s distinct competitive advantage lies in its ability to organize the supply chain through digital innovation. By eliminating middlemen and embracing tech-first and AI, it creates a seamless connection between suppliers and buyers. Its proprietary platform technology not only facilitates supply and demand matching but also offers a comprehensive suite of services, including cloud inventory management, fulfillment solutions, and fintech capabilities. Since its inception, the company has been at the forefront of construction material management, helping companies access high-quality materials efficiently and cost-effectively. The platform provides a user-friendly experience that empowers businesses to thrive. The company counts 75+ FTEs located across Germany (Berlin HQ), China, and India. The company is on track to achieve profitability and generated triple digits million GMV. Tasks Be the referent for all post-sales customer-related topics. Ensure timely and satisfactory resolution of all incoming customer inquiries while staying aligned with business objectives. Develop and implement scalable processes. Identify opportunities to improve the customer experience, increase retention, and generate additional post-sales revenue streams Work with departments such as Logistics and Product to ensure seamless coordination and alignment on customer-related initiatives. Requirements You possess a Bachelor's degree or Master's degree in Business or a related field You are curious and passionate about hyper growth startups You want to change a traditional industry together with an international team You have strong analytical and communication skills - you have ability to clearly articulate complex subject materials You possess Hands-on mentality - only the implementation satisfies you You bring first experience in a highly competitive and fast paced environment such as Management Consulting, Investment Banking, Venture Capital or a high-growth startup You have excellent communication skills in German and English Benefits A role to fulfill with entrepreneurial freedom and a pre-validated business model to be pushed to the next level An experienced founding team (three companies, 2 exits) A future-proof job with an attractive salary in a successful and value-oriented company Collaboration with top-tier investors and angles (incl. various unicorn founders) as well as leading market experts A challenging yet rewarding work environment, and the opportunity to make a significant impact within a rapidly growing company Beautiful office space in the center of Berlin, monthly all-hands, team events, and team lunches Closing Join one of the fastest-growing B2B companies in Europe in an industry that is starving for innovative solutions. Work with an international intercultural team led by serial entrepreneurs and seasoned executives, advised by some of the brightest minds in the industry. We are looking forward to hearing from you! Internal job reference : f9f4672d-b37c-4025-a78a-d865a623707b