Clinical Specialist Interventional DACH

Position Summary

The DACH Clinical & Medical Affairs (CMA) Specialist Interventional reports to the EMEA CMA Manager and is responsible for supporting the safe and effective use of the Interventional portfolio.

The Clinical Specialist will assist with education programs and collaborate with key physicians & health providers to provide country level education and clinical support. Working with the EMEA CMA Manager, the post will facilitate legal compliance with HCP interactions and education delivery. Clinical support and procedural education will be provided to physicians, nurses, technicians, etc. to include support for live cases/proctorships/scientific meetings and other educational programs in the therapeutic areas related to focus products. Society engagements facilitating the exchange of scientific information, in close collaboration with the EMEA CMA Manager and CMA Leadership team.

The CS will assist the BU CMA Leader, BU Commercial Leaders and Marketing department in the identification and delivery of appropriate internal and external customer training and education programs to support the Business Unit focused product portfolio. Excellent communication and interpersonal skills with the ability to trouble shoot medical device applications in a cardiology clinical setting are necessary.

Principal Responsibilities

• Customer Experience – Representing Teleflex in a customer facing position is a tremendous responsibility and opportunity. All CMA colleagues are expected to perform with the highest levels of professionalism, service and ethics in order to strengthen the Teleflex brand and relationship with our customers.
• Continuous Improvement - Demonstrates initiative and critical thinking to identify, prioritize process and performance gaps. Develops solutions to deliver improving results. Exemplifies continuous improvement thought processes and focus.
• Culture and Values – Exemplifies Teleflex values and ensures a fair, open and productive climate that is engaging, ethical and legally compliant. Strives to work effectively across boundaries in a complex matrix environment.

As an integral part of the CMA team, performance will be measured on delivery of assigned procedural education, its customer evaluations and feedback from the EMEA CMA leadership.

Specifically, a series of key metrics will be measured on a quarterly basis.

• Overall completion of key strategic initiatives developed in conjunction with the EMEA CMA Leadership team.
• Customer support initiatives including education and training support and procedural support.
• Overall EMEA CMA performance.

This important position will educate and support a wide range of healthcare professionals on the safe and effective use of Teleflex Interventional products. Provide a support function to the Teleflex commercial and marketing teams by ensuring that both the sales team and post holder keeps up to date on the latest clinical evidence, practice and developments relating to Teleflex Interventional products.

Key responsibilities will include (but are not limited to) the following:

• Clinical procedural training of customers in the use of the Teleflex Interventional portfolio to ensure safe and effective utilization of the product.
• Facilitate the implementation of clinical workshops, live cases and proctoring for focused interventional products.
• Support pre-congress workshops and in-booth education programs.
• Develop and deliver educational activities ensuring compliance with Teleflex regulatory requirements.
• Customize, monitor and track product deployment plans for accounts in conjunction with the Manager.
• Maintain training records and report these to CMA leadership.
• Support the educational grant process & research submissions in conjunction with EMEA Clinical Manager and Global Scientific Research Services Team.
• Provide clinical support to the commercial team and all customers.
• Assist with the development and relationship maintenance of Key Opinion Leaders.
• Responsible for clinical product training in conjunction with product manager (PM) and NSM for sales/marketing team members.
• Facilitate training requests for approved education courses (on & off site).
• Perform field clinical trouble-shooting on the Company’s products by working with clinicians as required & in collaboration with the QA/RA teams.
• Develop ethical, long-term customer relationships and represent the Company positively through field travel, clinical interaction, and medical/scientific meetings.
• Collaborate & communicate effectively across CMA, Marketing & Sales team and remain compliant to Teleflex HCP policy and legal education requirements.
• Maintain regular clinical credibility with Interventional cardiology and undertake the necessary revalidation requirements to maintain Registered Nurse status (if applicable).
• Other assigned duties and responsibilities as required by CMA objectives.

Education / Experience Requirements

• Registered Nurse with current registration or other clinical qualification.
• Degree level nursing qualification or equivalent academic provision.
• Professional instructors/education qualification desirable.
• Minimum of 2 years of experience in Cardiology Interventional Nursing within a cardiac catheter laboratory, or proven experience in the sector.
• Experience in PCI and preferably with Chronic Total Occlusion (CTO) cases; experience in Structural procedures such as EVAR, TEVAR and TAVI procedures; experience in peripheral vascular interventions.
• Skills and competencies in cardiac catheter laboratory and Vascular or Interventional Radiology nursing.
• Proven experience of education and teaching using simulation and workshop approaches.
• Experience of developing and delivering teaching presentations to a group of health care professionals.

Specialized Skills / Other Requirements

• Exhibits strong written and verbal communication skills, as well as presentation skills.
• Exhibits strong time-management and organizational skills.
• Established track record of building and maintaining relationships with internal and external customers.
• Proficient in Microsoft Office Suite.
• Business fluent in both German and English languages. A second European language will be considered a plus.
• Positive values.
• Clinical proficiency in area of clinical training.
• Driving license.
• Post will require frequent travel across DACH and occasional trips abroad (up to 75% of working time).

TRAVEL REQUIRED: Up to 75 %

WORKING ENVIRONMENT: Remote

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Teleflex is an equal opportunity employer. Applicants will be considered without regard to age, gender, race, nationality, ethnicity, civil status, family status, sexual orientation, disability, religion and/or membership of the traveller community.

If you require accommodation and support to apply for a position, please contact us at talent.emea@teleflex.com. Diversity fosters innovative thinking and entrepreneurship and that’s what we are about at Teleflex. We trust and value our people and their diversity and we make it fun to work here. We are on a journey to ensure our workplaces mirror the patients we serve and the communities we operate in. Our approach is simple, we embrace everyone and want them to feel they belong here. We are building a culture where all employees can bring their best and unique selves to work. If that appeals to you, we would love to hear from you. Come join a company where diversity is sought out and inclusivity is how we progress. At Teleflex, we follow a comprehensive hiring process. We do not accept unsolicited resumes from agency recruiters or 3rd party firms. We do not make unsolicited job offers. We do not ask for money or require equipment purchase up-front. Teleflex, the Teleflex logo, Arrow™, Barrigel™, Deknatel™, QuikClot™, LMA™, Pilling™, Rüsch™, UroLift™ and Weck™ are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.
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