TECHNICAL CLIENT SERVICES MANAGER - GERMAN SPEAKING (f/m/d)
Your responsibilities
You will be part of the Technical Client Advisory Services Team, directly reporting to our Head of Technical Client Advisory Services.
As a Technical Client Services Manager, you will work in a global team, supporting customers during their lifecycle as a client of 360T, acting as first and second level support.
You will face a broad variety of tasks in a challenging environment, be the first point of contact for our clients and have major opportunities for growth.
- Provide excellent service for existing and new customers
- Build and maintain relationships with key intermediates of clients
- Resolve technical problems or business workflow issues during initial client communication
- Assist clients in identifying issues with underlying hardware infrastructure
- Assist with identification of software bugs and work with internal teams to resolve the issues
- Effectively manage the escalation process for any incidents that cannot be resolved immediately
- Investigate and manage trading problems
- Perform regression testing of the full range of products and features on our platform
- Assist account managers and clients with go live and resolve connectivity and technical issues with our Java-based client software
- Maintain and share up-to-date knowledge about company products and services
Your profile
- Minimum bachelor's degree within a related field, university degree or equivalent, computing based discipline is preferred, other degree subjects will be considered depending on experience
- Minimum 2 years of equivalent experience
- Good understanding of fundamental IT concepts : Java, TCP / IP, Linux / Unix, Windows, web technology, log file analysis, performance / connectivity trouble-shooting
- Work experience in client services / middle office / back office of a global markets sales & trading division or other FX or treasury environment
- Excellent customer service (detail- and service-oriented)
- Good organizational skills, ability to work under pressure and to meet tight deadlines
- Ability to communicate technical / product information to a non-technical audience
- Self-motivated with a proactive work ethic and consistently high output
- High level of spoken and written English and German required
Our offer
- Clear career concept
- Performance appraisals on a regular basis
- 360T Academy
- Frankfurt office located directly in the city center
- Social gatherings
We offer an outstanding opportunity for a highly motivated individual to participate in the growth of a successful technology company in the financial sector.
The position is based in Frankfurt am Main and is available immediately.
TECHNICAL CLIENT SERVICES MANAGER - GERMAN SPEAKING (f/m/d)
You will be part of the Technical Client Advisory Services Team, directly reporting to our Head of Technical Client Advisory Services. As a Technical Client Services Manager, you will work in a global team, supporting customers during their lifecycle as a client of 360T, acting as first and second l...
S/4 Hana Project Manager (German speaking)
We are looking for a S/4 HANA Project Manager (German speaking) for a full-time permanent job opportunity working 100% remotely from Germany. You must be willing to travel for important meetings and have the right to work in Germany. Location: Remote working from Germany - Travel only for important ...
Technical Sales Engineer (German-speaking) (m/w/d)
Product Support Engineer - German Speaker (f/m/d). As a key player in our customer support team, you'll be the go-to guru for technical assistance in Europe. Providing technical assistance and product recommendations. The workplace will be in Mainz, Germany. ...
German-speaking Sales Account Manager (m/d/f) Relocation to Gdansk
Ensure every client leaves satisfied, while also collecting valuable insights on our stellar products and services. Actively engage in conversations with our valued clients from the existing portfolio, showcasing and selling our innovative advertising products. Working with the existing client datab...
Technical Solutions Consultant (German-speaking) (f/m/d)
Product Support Engineer - German Speaker (f/m/d). As a key player in our customer support team, you'll be the go-to guru for technical assistance in Europe. Providing technical assistance and product recommendations. The workplace will be in Mainz, Germany. ...
Associate Manager - Client Services - MFG
Account Mining: The Associate Manager – Client Services will identify the right contacts in the client organization; secure meeting with the clients concerned; set appropriate agenda (client context and pain points, industry / competitive context, Infosys value propositions). Account Operations: The...
Technical Sales Engineer (German-speaking) (gn)
Product Support Engineer - German Speaker (f/m/d). As a key player in our customer support team, you'll be the go-to guru for technical assistance in Europe. Providing technical assistance and product recommendations. The workplace will be in Mainz, Germany. ...
Technical Account Manager with German
Primarily work with Premier or Key clients to ensure technical success, work with clients to anticipate potential problems and address them so they do not become an issue. Work with Pega Consulting & Client Success, Partners & 3rd Party Client vendors, Client Support and Service Assurance to remove ...
Junior Manager Credit & Cash Collections, German speaking (d/m/f)
We are looking for a highly motivated Junior Manager Credit & Cash Collections. Fluent in written and spoken English and German. ...
Trade Marketing Manager - Travel/Tourism (German speaking)
Unsere Kunde zählt seit 28 Jahren zu den führenden Kommunikations- und Marketingagenturen der internationalen Tourismusbranche.Von Ihren Standorten in Frankfurt am Main beraten Sie Kunden in Sachen Markenkommunikation.Sie pflegen beste Kontakte zu Medien und Influencern sowie Partnern aus Politik, W...