Service Management Clerk (m/f/d)

This is Worldline

We are the innovators at the heart of the payments technology industry, crafting how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

At Worldline, our technology addresses persistent challenges of the payment world. We’ve established ourselves as a leading developer of creative software solutions for enabling the cashless society.

If you want to be a part of a company that encourages personal growth in a complex and fascinating industry and see yourself enjoying driving business results through financial analysis and commercial tactics – we look forward to hearing from you today.

We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We are looking for an organized, innovative, process driven colleague to join our team.

Day-to-Day Responsibilities

• You work in a remote service management team during the times agreed in the SLA
• You perform initial analysis, diagnosis and resolution of fundamental problems related to our eHealth services
• You diagnose and fix issues implementing corrective actions within prescribed guidelines
• You involve colleagues in downstream support with more in-depth problems and create the corresponding tickets
• You build and modify knowledge documents related to performed work

Who Are We Looking For

We are looking for people who are able to independently process and solve minor inquiries and problems from our customers.

People who persistently work on a problem and seek support when things get stuck.

People willing to share their knowledge and experience with others by documenting their solutions.

• You are fluent in text and communication skills in the German language, as many of our customers communicate in German
• You speak and understand English at a high technical level and can communicate within the international Worldline team
• You are sociable and communicative and enjoy working with customers and colleagues
• You have basic knowledge of system architectures, the operation of Linux systems and perhaps even experience in software development

Perks & Benefits

In addition to joining a global leader in payments, you can also expect an excellent range of benefits.

Shape the Evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

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