About this opportunity
As an Associate Sales Operations Specialist within Align Technology's Inside Sales team, you will play a pivotal role in facilitating the onboarding journey of new Invisalign providers. Reporting directly to the Senior Supervisor, Inside Sales, you will collaborate closely with Inside Sales Representatives to ensure a seamless and exceptional experience for our valued customers. Your primary responsibilities will revolve around administrative tasks supporting dentists' onboarding processes, coupled with a relentless focus on delivering outstanding customer service. In this role, you will… Facilitate the seamless onboarding process for new Invisalign providers, guiding them through administrative procedures and requirements. Provide exceptional customer service throughout the onboarding journey, ensuring a positive experience for all stakeholders. Handle administrative tasks such as documentation, data entry, and coordination of internal resources to support the onboarding process. Utilize Salesforce.com to manage customer interactions, maintain accurate records, and track onboarding progress. Collaborate closely with Inside Sales Representatives to address onboarding-related queries and concerns from new providers. Proactively identify opportunities to streamline and improve the onboarding process, enhancing efficiency and effectiveness. Serve as a point of contact for new providers, offering guidance and support to facilitate their integration into the Align Technology ecosystem. Maintain open communication channels with key stakeholders, providing regular updates on onboarding status and addressing any issues or challenges. Ensure compliance with regulatory requirements and company policies throughout the onboarding process. Contribute to the overall success of the Inside Sales team by assisting in various tasks and initiatives as needed. In this role, you’ll need … Bachelor's degree in Business Administration, Communications, or related field or apprenticeship in business management 0-2 years of experience in customer service, sales support, or similar roles within the healthcare or dental industry is preferred Native level German and very good English language skills Proficiency in Salesforce.com or similar CRM platforms Strong organizational skills with a keen attention to detail Excellent communication and interpersonal skills Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities Passion for delivering exceptional customer experiencesAssociate Sales Operations Specialist- Inside Sales • Köln, DE
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