OBC Customer Services Agent (m / w / d)

OBC Customer Services Agent (m / w / d)

Are you ready to charter your own career?

The runway to success in global aviation begins here…

Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?

We are looking for confident team players who have a passion for the air charter, aviation, or travel industry; thrive in a fast-paced environment, and want to learn and grow with the global Chapman Freeborn OBC team.

You bring the passion and experience; and we provide the training and the opportunity to embark on a long and successful career in aviation, with growth and development opportunities.

We are looking for a motivated OBC Customer Services Agent (m / f / d) to join our growing team in Cologne . Our ideal candidate could bring some initial understanding from a travel, freight forwarding or similar aviation related role, but the passion to succeed in this fast pace environment outweighs the need for formal experience.

The successful candidate will be a self-confessed ‘aviation geek’ and will enjoy working as part of a diverse global team – a good sense of humour is needed to survive! We are also looking for fluent German and English speakers to join the team due to the international nature of our business.

Purpose of the Role

• To monitor and follow-up on-going OBC shipments in a 24 / 7 shift cover.
• To overview the running jobs needs and logistics / courier requirements and the plan meet such needs and requirements.
• To handle all ad hoc situations and provide an immediate solution to customers.
• To build strong relationships with all teams and communicate effectively.
• To build strong productive relationships with clients to ensure business objectives are achieved.

Key Responsibilities of the Role

Qualities We Look For

What’s In It For You

​With almost 50 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business.

Whether it’s arranging the delivery of oil equipment to a remote location, organizing flights for a professional sports team, or booking private jets to an island resort, the sky’s the limit when it comes to the charter business.