French and German-speaking Customer Support Representative for an innovative leader in medicine

Job Description

Join a global innovator in healthcare as a Customer Service Specialist supporting the ophthalmology sector. Based in Friedrichsdorf (Frankfurt Main), this hybrid role is ideal for French-speaking professionals fluent in German and English, whether you're starting your career or already have some experience in customer support.

Our client is a global healthcare leader developing innovative therapies to treat glaucoma, corneal disorders, and retinal diseases. Their mission is to improve patient outcomes and redefine standards of care in ophthalmology.

What will you do?

• Deliver exceptional customer service by handling inquiries, resolving complaints, and managing customer accounts.

• Support medical professionals and collaborate with internal teams to ensure smooth and accurate order processing.

• Oversee pricing, order verification, and product coordination with precision.

• Build and maintain lasting relationships with customers and stakeholders across the business.

Requirements

• Fluency in German, English, and French is mandatory.

• Strong interpersonal and communication skills.

• Excellent attention to detail and ability to solve problems proactively.

• No prior experience required; entry-level candidates are welcome.

• High school diploma required; a Bachelor's degree is preferred.

• Previous knowledge of ophthalmology is a plus, but not necessary.

What you’re offered

• Join a pioneering company transforming eye care through innovation.

• Hybrid working model with flexibility to work from both home and office.

• Competitive compensation package with bonus opportunities.

• An international, purpose-driven team environment.

• Continuous training and growth opportunities within the healthcare industry.

• Attractive benefits and employee support programs.

Step into a role where your language skills and service mindset directly support advancements in medical care. Be part of a mission-driven company changing the future of ophthalmology.

Worldwiders Global RecruitmentWorldwiders is a global B2B recruitment company specializing in executive search and specialist recruitment, connecting top talent with prestigious opportunities worldwide. With over 5000 successful placements and 400+ partners across 40+ countries, we provide tailor-made recruitment solutions that drive both career growth and organizational success.