Client Success Manager (mfx) French & Italian speaker

• You are a reliable contact person both for existing customers and for those interested in our services in services in France and Italy.
• You answer inquiries from our customers by email and chat.
• You work closely with other departments to find quick solutions for more complex questions.
• You are responsible for customer satisfaction and customer retention.
• You continuously expand your financial knowledge through internal training as well as through self-interest.
• You use the feedback of our customers and identify potential for improvement of our product as well as internal processes.
• You will work closely with Product Capital Markets and Operations.

Qualifications :

• You have an affinity for capital market products and digital solutions.
• You are experienced in supporting customers via phone E-mail chat and/or in person.
• You have a genuine passion for customer service and ownership of the customer experience including comprehensive issue resolution.
• You can work independently in a dynamic constantly changing environment.
• You hold a Bachelors or Masters degree in Business Administration or Economics; or a professional background in banking is preferred but not required.
• You are fluent in French Italian and English (both written and spoken).

Additional Information :

• Be part of one of the fastest-growing and most visible Fintech startups in Europe creating innovative services that have a substantial impact on the lives of our customers
• Work with an international diverse inclusive and ever-growing team that loves creating the best products for our clients
• Work from our centrally located offices in the heart of Munich or Berlin nestled in lively neighborhoods filled with vibrant restaurants cozy cafés and a wide range of convenient amenities
• Be productive with the latest hardware and tools
• Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
• Learn and experience German culture first hand by joining our free German language classes
• International relocation support is provided if required
• Flexible vacation policy and the opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50% for the Deutschland Jobticket
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capitals PRIME Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club

Remote Work :

No

Employment Type :

Full-time

Key Skills
Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients
Experience: years
Vacancy: 1