Your mission
- Diagnose maintain repair and troubleshoot mechanical hydraulic electrical and electronic systems of mobile cranes
- Conduct on-site operator and maintenance training for French-speaking clients
- Manage after-sales warranty and spare parts cases efficiently coordinating supply and delivery schedules and liaising with suppliers
- Serve as the technical point of contact for French-speaking clients providing clear solutions and maintaining communication with customers factory and technical teams
- Analyze field issues document service reports and maintain case databases using Excel or system tools
- Collaborate with HQ and internal teams to provide technical support resolve pending cases and enhance client training programs
Your profile
Mechanical or engineering background or equivalent practical experienceMinimum of 5 years of experience in crane after-sales supportStrong knowledge of diagnostics maintenance and repair of mobile cranesFluent in French both written and spoken. Knowledge of English and Chinese would be an assetProactive team player able to work independently and provide timely feedbackExperience with ERP CRM or Excel is an advantageWhy us
Opportunity to develop innovative solutions in a dynamic and creative environmentCompetitive salary package with comprehensive benefitsExposure to international projects and collaboration with global teamsWide range of training and development opportunities to grow your careerFlat hierarchies and open communicationSupportive team culture with collaboration and knowledge sharingAbout us
XCMG is one of the worlds leading manufacturers of construction machinery developing state-of-the-art excavators cranes earthmoving equipment and road construction machines for the construction mining and energy sectors.
XCMG Italy represents the Group in the Italian market supporting customers through sales service and after-sales activities in close coordination with the European headquarters. We work to promote growth innovation and operational excellence leveraging global expertise and adapting it to local needs.
At XCMG Italy you will have the opportunity to grow professionally and make the most of your skills in an international intercultural and forwoard-looking environment where collaboration and development are at the core.
Required Experience :
IC
Key Skills
Mobile Device Management,Customer Service,Mobile Devices,Retail Sales,Telephony,Vehicle Maintenance,Automotive Diagnostics,Welding,IOS,Soldering,Sales Support,Troubleshooting
Employment Type : Full-Time
Experience : years
Vacancy : 1