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IT Support Specialist

ALTER SOLUTIONSFrankfurt, DE

Vor 25 Tagen

Stellenbeschreibung

Job Description

We are looking for an IT Support Specialist with at least 5 years of relevant experience.

Your main responsibilities :

contribute to the operation of IT infrastructure and administrative applications
acting as a point of contact and first line support to assist users (both physically and remotely) for their day-to-day issues in relation to the IT infrastructure and administrative applications, incidents and software installations.
tracking, coordinating and following-up incident and problem resolution with the IT service providers in accordance with the agreed service levels for the infrastructure.
defining new and improving existing processes for IT support
drafting and maintaining technical documentation and user manuals for infrastructure and applications.

Qualifications

Technical Requirements :

strongly experienced in deploying, administering, and managing Microsoft Azure / Office 365 stack (Office 365, Azure AD, Intune, Defender, Teams and Teams Room System) on users’ devices, accounts and profiles

experienced in configuration and troubleshooting of end user devices (laptops, tablets, etc.)

acquainted with next-gen networking solutions (Meraki)

knowledge about patch management solutions in cloud environments

familiar with Zero Trust approach

very good knowledge of MS Office (Word, Access, PowerPoint, Excel and Outlook)