Program Manager - Field Ops, Last Mile Expansion

We are seeking a Program Manager - Field Ops to streamline and elevate our processes and drive program improvement and optimization within the Amazon Last Mile Expansion business in Germany. The Program Manager will be strong with data, to automate our processes and increase our efficiency to enable us to deliver bigger results. The Program Manager will also be strong in partnering with station managers and operators to identify process and program improvements.

The Amazon Last Mile Expansion program is a new model to enable Amazon to support speed initiatives and on-demand capacity in the EU. This program is powered by a mobile app that works in concert with our advanced logistics systems that allows operators to onboard, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are disruptive and promise to challenge traditional approaches, changing the way the industry operates.

The successful candidate will be self-motivated, passionate, analytical, and detail-oriented, possess superior interpersonal and communication skills, and be comfortable working independently to drive growth and change in a fast-paced environment. Bias for action and being comfortable with data is an absolute must, and candidates must demonstrate a track record of delivering results.

Key job responsibilities

Find opportunities to automate and optimize existing Last Mile processes. This includes, but not limited to, our under the roof processes and on road processes.

You will partner with the Amazon Logistics DE team to deploy program, process and station improvements. The successful candidate will also manage AMZL and SSD-D stations where we operate this program by partnering with station operations in order to improve the driver experience under the roof to hit cost, safety, quality targets for the program. Another part of the role will be recommending changes and using your project management and stakeholder management skills to put new processes in place.

Partner with WW Flex / Last Mile teams to understand common challenges to adopt standard practice and identify opportunities to collaborate with tech teams to build automated tooling and solutions to hand off our processes.

A day in the life

As a Program Manager, you’ll be at the forefront of making Amazon’s logistics better – which means improving safety, productivity, and quality.

You will partner with the Amazon Logistics DE team to deploy program, process and station improvements. The successful candidate will also manage 3P partner suppliers by optimizing scheduling and routing and enhancing driver capacity in order to hit cost, safety, quality targets for the program. Another part of the role will include partnering with station managers and associates to determine current pain points in the program, root cause problems and identify short and long term solutions to improve partner and driver experience while achieving business metrics.

The successful candidate will be based As a Program Manager, you’ll be at the forefront of making Amazon’s logistics better – which means improving safety, productivity, and quality.

You will partner with the Amazon Logistics DE team to deploy program, process and station improvements. The successful candidate will also manage 3P partner suppliers by optimizing scheduling and routing and enhancing driver capacity in order to hit cost, safety, quality targets for the program. Another part of the role will include partnering with station managers and associates to determine current pain points in the program, root cause problems and identify short and long term solutions to improve partner and driver experience while achieving business metrics.

The successful candidate will be based in the western part of Germany (DNW1, DNW2, DNW3, DNW4, DNW6). The candidate will be expected to visit Delivery Stations across Germany with travel expected up to 25% of the time.

About the team

Our team works on scaling and expanding Same Day deliveries across EU collaborating with external logistics providers. We automate tools that optimize and facilitate the management of our transportation network, while also supporting in the scaling of the business. We partner with stakeholders from transportation to retail, leveraging statistical and ML model to upgrade our internal technology.

BASIC QUALIFICATIONS

• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience in program or project management
• Experience working cross functionally with tech and non-tech teams
• Experience in defining and implementing process improvement initiatives using data and metrics
• Experience defining program requirements and using data and metrics to determine improvements
• Speak, write, and read fluently in German
• Ability to travel to delivery stations across Germany

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