Talent.com
Diese Stelle ist in deinem Land nicht verfügbar.
Customer Support Specialist

Customer Support Specialist

CAIZBerlin, Germany
Vor 20 Stunden
Stellenbeschreibung

Revolutionizing Islamic Finance with Blockchain Technology

Are you ready to be part of a groundbreaking initiative that combines Islamic finance principles with cuttingedge blockchain technology

Look no further than CAIZ THE FIRST ISLAMIC ECOSYSTEM BUILT ON BLOCKCHAIN.

At CAIZ our mission is clear : to create a Fiqh compliant financial ecosystem that provides our community with fair and easy access to ethical financial products and services. We believe in empowering individuals to build a strong financial future while engaging in longterm economically beneficial behavior.

Our native coin CAIZcoin that fuels the CAIZblockchain. With CAIZcoin you can make seamless payments store value and interact with a range of ethical financial products we are developing. The centerpiece of our ecosystem is the innovative CAIZapp giving users complete control over their digital assets.

We are a passionate team reshaping finance and we are expanding our dynamic workforce. Join us in a collaborative work environment focused on creating a fast and compliant money transfer structure.

WHY TO JOIN CAIZ

  • Innovative & PurposeDriven : At CAIZ we combine advanced blockchain technology with the principles of Islamic finance to create an innovative and modern financial system. Join us to be part of a forwardthinking organization that is reshaping the future of finance.
  • Ethical Impact : As part of CAIZ youll be working in an Organization that prioritizes ethics and integrity in all its operations ensuring that every solution we offer aligns with the core values of fairness transparency and respect.
  • Growth & Learning Opportunities : At CAIZ we value personal and professional growth. Youll have the opportunity to learn innovate and grow within a dynamic supportive environment while contributing to the development of ethical financial solutions.
  • Global Vision Local Impact : CAIZ is focused on creating an inclusive sustainable financial system that empowers individuals globally. Youll be contributing to a company that has a positive impact on local communities and the global financial landscape.
  • Collaborative Culture : We believe in teamwork and collaboration. Youll work alongside passionate professionals who are committed to driving change in the crypto and blockchain space working together to create an ethical financial future.
  • Secure & Transparent Environment : We emphasize trust and security in all aspects of our operations. As part of CAIZ youll be part of a transparent organization that values customer trust and ensures the highest security standards in the crypto space.

Tasks

We are hiring a Customer Support Specialist to manage customer queries and complaints. You will also be asked to modifications and escalate complaints across several communication channels.

Key Responsibilities :

  • Customer Assistance : Provide timely courteous and effective support to customers via phone email live chat or social media channels.
  • Issue Resolution : Diagnose and resolve customer complaints and technical issues ensuring a high level of customer satisfaction.
  • Product Knowledge : Maintain a deep understanding of our products / services and provide accurate detailed information to customers.
  • Ticket Management : Manage support tickets from creation through to resolution ensuring each inquiry is documented prioritized and followed up on.
  • Troubleshooting : Identify customer problems and provide clear stepbystep solutions or direct them to appropriate resources or departments.
  • Customer Feedback : Gather feedback from customers and relay important information to the relevant departments for product / service improvement.
  • Escalation : Escalate complex or unresolved issues to the appropriate higherlevel support or technical teams.
  • Knowledge Base Maintenance : Help maintain and update internal knowledge base and FAQs based on common customer inquiries and new product / service updates.
  • Provide accurate valid and complete information by using the right methods / tools
  • Keep records of customer interactions process customer accounts and file documents
  • Follow communication procedures guidelines and policies
  • Take the extra mile to engage customers

    • Requirements

    Experience :

  • Experience : Minimum of 5 years of experience in customer support or a similar role (experience in Financial Industry is a plus). Knowledge or experience in Finance and / or Decentralized Finance and / or Cryptocurrency / Blockchain
  • Communication Skills : Excellent verbal and written communication skills with the ability to communicate effectively and clearly with customers. Should be Fluent in English.
  • ProblemSolving : Strong analytical and troubleshooting skills with the ability to identify problems and provide appropriate solutions.
  • TechSavvy : Proficient with customer service software CRM systems and Microsoft Office Suite. Knowledge of Finance is a plus.
  • CustomerCentric : A genuine passion for delivering exceptional customer experiences and a calm demeanor under pressure.
  • Team Player : Ability to work well within a team collaborate with other departments and share knowledge to enhance customer service processes.

    • Level of studies : Diploma Bachelor or Master Degree in Economics Business Sales or similar

    Benefits

    BENEFITS AT CAIZ :

  • Competitive Financial Compensation : We offer financial benefits that reflect the value of your work and dedication.
  • Work Flexibility : Enjoy the flexibility to work from home the office or even abroad.
  • Annual Holidays : Generous paid time off to help you maintain a healthy worklife balance.
  • Relocation Assistance : We provide relocation support for employees moving to new locations.
  • Professional Development : Opportunities for training certifications and career growth.
  • Employee Recognition : Programs to celebrate and reward your achievements and contributions.
  • Inclusive & Collaborative Culture : A supportive and diverse work environment where your voice matters.
  • Diversity Equality and Inclusion : We are committed to fostering a workplace that values diversity and promotes equality and inclusion for all employees.

    • Dont miss this opportunity apply now and be part of the CAIZ revolution.