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Customer Success Manager EMEA must have Hotel experience in Reservations or Revenue Management (3-5 years)
JLG InternationalStuttgart, DEVor 16 Tagen
Stellenbeschreibungions3+ years experience in the Hospitality or Travel industries and within a Revenue Management or Reservati ons.Italian, Spanish or German speaker is a mustClient centered approach and professional orienta tionGood team player, flexible and a positive atti tudeA developed business and technical knowledge of our pricing and revenue optimization solution and additional prod uctsGreat understanding of systems integrations, configurations and the technology landscape with the ability to solution and troubleshoot complex scena riosStrong relationship-building, product knowledge, planning, and execution sk illsAnalytical approach to identification and resolution of complex prob lemsProven verbal and written communication sk illsAbility to work with customers without overs ightStrong desire to work directly with clients to solve business is suesProficiency in word processing, spreadsheets, presentation creation, and email applicat ionsWorking understanding of ticketing systems (JIRA, Kanban, Trello ienceHotel experience in Reservations or Revenue Management (3-5 y ears)Ability to work under pre ssureProject Manag ementKnowledge of PMS, CRS and CRM sy
Role Customer Success Manager EMEA
Our client is a Global Revenue Management Systems Technology Company. This is a fantastic opportunity to join a fast-paced rapidly growing entrepreneurial business
You will be part of the EMEA Customer Success team, helping deliver groundbreaking RMS solutions to your clients. You will be given comprehensive training and support to help you achieve a very high level of knowledge and expertise working in this global tea
- oleHave a deep business and technical knowledge of pricing and revenue optimization solutions and additional produ
- ctsServes as the voice of the customer while conducting remote / onsite meetin
- gs.Manages all post-sales activity for their assigned accounts (onboarding, personalized training, continued suppo
- rt)Analyzes data to determine market trends and speaks with customers about the most relevant features / functionality for their specific ne
- edsSupport sales and market through sales tools, training and market expertise to ensure their ability to effectively position and sell produc
- ts.Conducts analysis to understand how our products can address iss
- uesResolves any business issues for the client including (business practices, system, configuration, and system usage and monitori
- ng)Interact and provide support within assigned team and other departme
- ntsCreates a positive and productive environment within the departme
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