Digital Pathology Support Engineer (m / f / d)

Intro Headquartered in Tokyo, Japan, Evident employs around 4,500 people at a total of 57 locations worldwide. Evident Europe, headquartered in Hamburg, Germany, employs approximately 770 people in 16 countries. The product portfolio includes a wide range of microscope systems used in clinical diagnostics, medical and basic research, as well as in various industrial areas. In addition, Evident offers videoscopes, products for non-destructive testing techniques and for X-ray fluorescence analysis. We are currently looking for a digital pathology support engineer (m / f / d). In this role you will support digital pathology customers for both hardware and software related topics. You will also go on customer premises to resolve issues, where required. Tasks You are responsible to support digital pathology customers – for hardware, software and integration related topics You are responsible for remotely monitoring the equipment on customer site You work in an international customer-centric environment, helping us understand customer issues quickly and fix their problems. You clarify requests from customers and coordinate the required next steps You will carry our remote support and troubleshoot, but also go on short-notice on customer’s premises where required Requirements Bachelor / master’s degree in biomedical, electronics, mechanical or similar engineering or equivalent qualification You have 3-5 years of experience in service microscopy / digital pathology Hands-on experience with an opto-mechanical, electronic systems and software Interest in Modern Tools : Motivation to learn modern technologies and tools such as remote monitoring tools, integration engines, cloud technology, and internal software products. Experience in technical after-sale service environment / organization including field service and direct customer communications is a plus Excellent communication skills and willing to work in a service role with focus on customer satisfaction You ideally have experience in analytics for proactive services Benefits Flexible working hours, 50% remote work possible 30 days of holiday per year 13,5 salaries a year Modern office and inspiring working environment Subsidized meals in the neighborhood of our office (Stadtküche) Public transport ticket (100% subsidized) or free parking space Bike leasing Subsidy fitness first gym Employee Assistance Program to support your health, mental and emotional well-being Comprehensive company pension scheme Joint company events and activities Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.