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Partner Success Manager

Partner Success Manager

DAAily platformsBerlin, Germany, Germany
Vor 30+ Tagen
Stellenbeschreibung

Partner Success Manager 60-80%,

Berlin, Stuttgart or Germany remote

We are looking for a Partner Success Manager to be part of our Partner Success Team.

You are interested in :

  • a dynamic, flexible and international work environment
  • communicating with people
  • managing and growing customer portfolios
  • advising international customers and ensuring online reach
  • finding creative solutions to interesting challenges & continuously improving your skillset
  • the digital world and the architecture and design industry

Your responsibilities include :

  • managing a book of B2B manufacturers from the premium segment in the design industry
  • keeping customers engaged and overseeing the administration, organisation and coordination of their products & services
  • organising & implementing multi-channel campaigns and other customer matters
  • building and increasing customer satisfaction, retention and growth
  • advising and supporting the manufacturers in writing, by telephone and sometimes in a direct conversation at international trade fairs or onsite
  • advocating for customers through close cooperation and regular communication with other teams

    • Your skills include :

  • Professional proficiency in Italian, German, and English is essential; additional languages are a plus.
  • strong communication skills both on the phone and in writing
  • a service-oriented approach and therefore the ability to support our customers with competence and empathy
  • readiness to work with Content Management Systems and others to drive efficiency and customer satisfaction
  • negotiation capabilities, in situations when customers require alignment or adjustment of expectations
  • prior commercial and sales experience is an asset
  • experience using Mac, Google Workspace, Salesforce and ClickUp
  • the ability to work in a team and provide creative solutions
  • a pleasant and communicative character
  • self-organised, structured, reliable and able to cope under pressure

    • What we offer :

  • Flexibility and a dynamic, creative and international environment.
  • The opportunity to be part of a brand with an international profile.
  • A fixed-term contract for 2 years, with the option for a permanent contract.
  • Modern and centrally located offices in Berlin and Stuttgart, as well as the option to work from home.
  • Company pension plan.
  • Overtime compensation.
  • Regular team lunches and team meetings for training and development purposes.
  • Birthday gifts & anniversary vouchers.

    • At our offices in Zurich, Berlin, Stuttgart, Windhoek and Mexico City, DAAily platforms employs a team of around 200 architects, designers, sales experts, communications specialists and IT experts. As inspiring and valuable curated platforms for the architecture and design community, www.designboom.com , www.architonic.com and www.archdaily.com share combined online traffic in excess of 270 million visits per year. As one entity, DAAily platforms share a common mission : to empower everyone who makes architecture and design happen to create a better quality of life.