Customer Service Apprentice

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Job Details

Join a dynamic logistics team where youll drive customer satisfaction through expert order management and shipment coordination. In this role youll proactively handle customer communications calculate transit times and freight costs and manage end-to-end shipment execution using WorldStar and other-critical systems.

Responsibilities :

accepts jobs by t e l e phone I email I fax I internet

writes conversation-protocols

calcul ates transit-times

cal culates shipment prices

raises jobs in WorldStar and edits these if need arises

se l ects rout i ngs by d e ciding on a single or comb i n at i on of transportat i on-types (airplane car train Aerolink)

order s drivers (pickup I delivery of shipments at the cu s tomer delivery I pickup of shipments at the freight - company)

checks collected shipments i n the office and prepares them for tran s port

books and preadvises shipments

monitors shipments during the transport and reacts flexibly to any deviation from the plan

continuously checks the notes i n WorldStar and handles preadvised shipments

checks the planned departure or arrival times of flights ( Post Flight Check )

completes jobs (enters extra-charg e s pricing)

i nvoi c e s sh i pments

checks the internal debits and credits (Clearinghouse)

works securely with all pertinent regul ations (ADR I DGR I IATA) as well as the relevant l aws and ord i nances

uses and maintains the available technical tools (WorldStar OpStar BioStar OrgaNice Flight Monitor)

maintains clinical trails us i ng Bi oStar (study management)

r e cognizes i mportant information and makes immediate us e o f this informat i on (All Stations E ma i l s Holiday Lis t s Op s - Memo s C / H Memos)

regularly partakes in being on-call orders office supp l i es manages the store-room (packaging supplies cooling-medi a etc) communicates with national and international World Courier stations I Aerolink I agents

builds and ma i nta i ns relationships to contractors I transporte r s (ai r l i nes handling agents the Rail customs government agenc i es veterinarians suppliers etc)

Requirements :

Written and verbal communication skills

Minimum skills required :

Fluency i n English

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies : World Courier (Deutschland) GmbH

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1