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Personal Shopping and Client Relations Manager fmd

Personal Shopping and Client Relations Manager fmd

MytheresaMunich, Germany
Vor 30+ Tagen
Stellenbeschreibung

To support our Personal Shopping team we are searching for a Personal Shopping and Client Relations Manager (f / m / d) to be based in our Munich office.

Tasks

WHAT YOU WILL DO

  • Act as the point of contact and ambassador to Mytheresas top clients
  • Develop onetoone client relationships through regular communications and refer to individuals order / returns histories to enhance understanding of client base
  • Increase spend of individuals and develop customer loyalty through understanding customers style needs : identify sale opportunities for requested items suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
  • Create and implement new selling ideas to ensure sales targets are met
  • Drive and participate in all acquisition opportunities
  • Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
  • Responsible for the PreReservation four times a year
  • Responsible to update the preference sheet / profile of the customers
  • Actively liaise closely with the buying team the brand marketing team and the brands in case of reordering soldout pieces
  • Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers

Requirements

WHO YOU ARE

  • 35 years of work experience in a similar position preferred in the field of luxury fashion ideally in ecommerce
  • Be passionate about your customers have a true service and rollupthe sleeves mentality
  • Love for fashion and technology
  • Enthusiastic innovative and creative
  • Salesdriven
  • Tech savvy
  • Great communicator
  • Organized and detail oriented
  • Fluent in written and spoken German and English (fluency in other languages is a plus)

    • Benefits

    WHAT WE OFFER

  • Up to 32 days of holiday depending on the length of service starting with 28 days
  • Mobile office with up to 40% of your total contracted hours (job and position permitting)
  • 10 days / year of mobile office abroad in EUcountries (job and position permitting)
  • Language & elearning courses
  • Staff discount of up to 30%
  • Company pension scheme
  • Discounted membership for selected sports platforms & gyms
  • Discounted travel card
  • Access to LinkedIn Learning
  • Individual support on mental health & wellbeing (e.g. compatibility work and family life)
  • Social Day
  • Employee Share Purchase Plan

    • WHO WE ARE

    Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on highend luxury shoppers exclusive product and content offerings leading technology and analytical platforms as well as high quality service operations.

    Since January 2021 we are a listed company on the New York Stock Exchange. More than 1900 employees from over 100 countries work passionately to provide the best shopping experience.

    Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.