At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.
Since its inception in 1969 in Limoges France and as part of the LVMH Group since 1997 Sephora has been disrupting the prestige beauty retail industry. Today Sephora continues to break with convention to drive its mission : champion a world of inspiration and inclusion where everyone can celebrate their beauty.
With 56000 employees in 35 countries including 5000 in France / 15 000 in Europe and Middle East / 851 in DENS Hub (Germany Switzerland Denmark & Sweden) we c onnect customers and beauty brands within the worlds most passionate beauty community . With a curation of nearly 500 brands and our own label Sephora Collection we offer the most unique and diverse range of products : fragrances makeup hair care skincare... and much more.
You will excel and enjoy this position if you are ready to actively handle the following missions :
People
- Creating the daily staff planning and coordinating employees on the sales floor (zoning)
- Managing employee sickness in absence of manager
- Induction of new employees
- Implementation of floor management
- Acting as a role model in the Sephora Attitude and passing on the Sephora DNA
Commercial Performance
Support in achieving monthly and annual sales targets including year-on-year sales growthEnsuring excellent customer service and alignment of the team with the customerCarrying out the morning briefing and shift handoversEnsure that we regularly surprise our customers e.g. by organizing beauty classes in different areas animating the hub and creating weekend looksUpdating the visual merchandising and implementing updates and animationsEnsuring order and cleanliness on the sales floorOperations
Carrying out inventories to ensure optimum availability of goodsComplete merchandise management from receiving to proper storage booking out returns and tester managementPreparing for the opening and closing of the cornerReporting and tracking of maintenance and merchandise issuesDeputizing for the Corner Manager in case of absenceAdditional tasks related to the daily businessKPIs
Customer satisfaction & feedbackStock availability & replenishment efficiencyCompliance with operational routinesAwareness of retail key figures such as MS IPT AVB number of services shrinkageInventory on scheduleDo not hesitate to apply if you have
Personal Skills
Customer-focused and business-driven mindsetReliable hands-on and solution-orientedExcellent communication and delegation abilitiesPositive attitude and ability to inspire othersStructured work ethicInterested in team managementExperience & Technical Skills
At least 2-3 years experience in retail preferably in the beauty sectorEnjoy dealing with customers and developing employeesAnalytical and commercial working methodsStrong hands-on mentality and presence on the sales floorBasic knowledge of SAP and Excel is an advantageGood knowledge in English or native language of the countryBeing LVMH
Acts people orientedShows creativity and drives innovationStrives for excellenceEntrepreneurial spirit & mindsetHere you will find :
Community in which authenticity is embraced and the strength of our differences fuels our collective spiritCulture of empowerment learning & growth that offers you the tools space and opportunity to learn innovate and leadWork that brings fulfillment. From delighting clients every day to inspiring our industry at large every action makes a differenceJoin us and belong to something beautiful.
At Sephora we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
Required Experience :
Manager
Key Skills
Restaurant Experience,Customer Service,Hospitality Experience,Management Experience,Mediation Experience,Guest Services,Merchandising,Experience with Children,Leadership Experience,Mentoring,Supervising Experience,Neonatal Ventilator
Employment Type : Full-Time
Experience : years
Vacancy : 1