Open Jobs Supervisor (mwx) Aachen

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At Sephora beauty is about feeling seen valued and empowered individually and collectively. It is connecting deeply with others celebrating diversity and inclusivity unlocking your potential and making a difference every day. Together we belong to something beautiful.

Since its inception in 1969 in Limoges France and as part of the LVMH Group since 1997 Sephora has been disrupting the prestige beauty retail industry. Today Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56000 employees in 35 countries including 5000 in France / 15 000 in Europe and Middle East / 851 in DENS Hub (Germany Switzerland Denmark & Sweden) we connect customers and beauty brands within the worlds most passionate beauty community. With a curation of nearly 500 brands and our own label Sephora Collection we offer the most unique and diverse range of products: fragrances makeup hair care skincare... and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions:

People

• Creating the daily staff planning and coordinating employees on the sales floor (zoning)
• Managing employee sickness in absence of manager
• Induction of new employees
• Implementation of floor management
• Acting as a role model in the Sephora Attitude and passing on the Sephora DNA

Commercial Performance

• Support in achieving monthly and annual sales targets including year-on-year sales growth
• Ensuring excellent customer service and alignment of the team with the customer
• Carrying out the morning briefing and shift handovers
• Ensure that we regularly surprise our customers e.g. by organizing beauty classes in different areas animating the hub and creating weekend looks
• Updating the visual merchandising and implementing updates and animations
• Ensuring order and cleanliness on the sales floor

Operations

• Carrying out inventories to ensure optimum availability of goods
• Complete merchandise management from receiving to proper storage booking out returns and tester management
• Preparing for the opening and closing of the corner
• Reporting and tracking of maintenance and merchandise issues
• Deputizing for the Corner Manager in case of absence
• Additional tasks related to the daily business

KPIs

• Customer satisfaction & feedback
• Stock availability & replenishment efficiency
• Compliance with operational routines
• Awareness of retail key figures such as MS IPT AVB number of services shrinkage
• Inventory on schedule

Do not hesitate to apply if you have

Personal Skills

• Customer-focused and business-driven mindset
• Reliable hands-on and solution-oriented
• Excellent communication and delegation abilities
• Positive attitude and ability to inspire others
• Structured work ethic
• Interested in team management

Experience & Technical Skills

• At least 2-3 years experience in retail preferably in the beauty sector
• Enjoy dealing with customers and developing employees
• Analytical and commercial working methods
• Strong hands-on mentality and presence on the sales floor
• Basic knowledge of SAP and Excel is an advantage
• Good knowledge in English or native language of the country

Being LVMH

• Acts people oriented
• Shows creativity and drives innovation
• Strives for excellence
• Entrepreneurial spirit & mindset

Here you will find:

• Community in which authenticity is embraced and the strength of our differences fuels our collective spirit
• Culture of empowerment learning & growth that offers you the tools space and opportunity to learn innovate and lead
• Work that brings fulfillment. From delighting clients every day to inspiring our industry at large every action makes a difference

Join us and belong to something beautiful.

At Sephora we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

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