Business Development Manager EMA Aftermarket (mft)

Role summary:

The Business Development Manager (m/f/t) EMA for Aftermarket drives regional growth for Flowserves valve service business across Europe Middle East and Africa. This role collaborates closely with regional End User Sales QRCs and Service leadership to accelerate aftermarket initiatives including spare parts repairs field service service contracts and long-term customer value programs. Frequent regional travel is required.

Your role:

• Develop and execute the aftermarket growth strategy across EMA aligned with Flowserves service portfolio (repairs spare parts LTSA digital services reliability programs).

• Drive new business development with end users channel partners and industrial accounts.

• Promote service programs such as Asset Care Performance Partner and reliability-based service concepts.

• Collaborate with regional sales teams to pursue cross-BU opportunities.

• Conduct market assessments competitor analysis installed base mapping and growth segmentation.

• Build long-term customer relationships focused on value lifecycle performance and reliability.

• Support QRCs by driving funnel creation supporting quotations and coordinating regional service campaigns.

• Lead service contract development pricing logic positioning and customer negotiation.

• Develop business cases financial models and ROI analyses for service opportunities.

• Present service capabilities and offerings at customer workshops audits and industry events.

• Coordinate with Operations Finance Product Management and Supply Chain to ensure commercial readiness.

• Develop commercial proposals and multi-year partnership agreements.

• Track KPIs: revenue growth margin contract penetration and customer retention.

Your profile:

• Bachelors degree in Engineering Business or related field.

• Minimum 7 years of experience in industrial sales aftermarket service or business development.

• Strong knowledge of valves flow control systems and industrial service environments.

• Experience with service agreements LTSA models or reliability-based service portfolios.

• Proven track record of building customer relationships and driving revenue growth.

• Ability to build business cases financial plans and market analysis.

• Excellent communication presentation and negotiation skills.

• Readiness to travel frequently across EMA (50%)

• Experience with Flowserve or other industrial OEMs.

• Knowledge of digital service models (predictive analytics remote diagnostics).

• Experience collaborating with regional sales QRC workshops and field service teams.

• Multi-lingual communication - English required German is an asset.

• Customer-centric thinking and relationship-building ability.

• Strategic commercial mindset with strong analytical skills.

• Team collaboration and cross-functional influence.

• Results-driven disciplined execution.

• Strong cultural awareness across EMA.